The Value Edge: Powering the next era of Media The Value Edge: Powering the next era of Media Mobile

Media and entertainment experts, live at AWS re:Invent

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The Next Era of Media and Entertainment

Turning content, audiences and AI into growth

The Media and Entertainment industry is being transformed by streaming-first consumption, AI-driven production, real-time monetization and immersive digital experiences. As audiences shift to digital platforms, advertisers demand measurable ROI and organizations adopt intelligent, data-led operations, the industry is entering a new era of innovation.

At HCLTech, we partner with global leaders across media, broadcasting, cable, gaming and education to reimagine how content and experiences are created, delivered and consumed. Powered by data, cloud, AI and next-generation digital technologies, we help organizations deliver seamless live and on-demand experiences, unlock immersive gaming ecosystems and create engaging, accessible learning journeys.

This cross-industry convergence of entertainment, gaming, broadcasting and education drives innovation at scale, enabling richer, more interactive experiences that inform, engage and inspire audiences worldwide.

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Overview

Trusted by Leaders Shaping the Future of Media and Entertainment

Description

Our experience spans the Media and Entertainment value chain from global film studios and broadcasters to gaming companies, publishers and sports organizations, HCLTech helps the world's leading media and entertainment brands transform operations, streamline content and business workflows, enhance audience engagement and unlock new growth opportunities. Through deep industry expertise, innovation-led solutions and proven delivery excellence, we help media enterprises adapt to evolving consumer expectations and thrive in a rapidly changing digital landscape.

4 out of top 10

North American film studios trust in HCLTech as a transformation partner

7 out of top 10

North American publishing companies rely on HCLTech for digital transformation

5 out of top 10

North American gaming, lottery and casino companies supported

30+

Industry leading solutions

Industry Segments

We help organizations across media, education, publishing and gaming transform customer experiences, modernize digital platforms and unlock new value through AI, cloud and data-led innovation.

Media, studio, broadcasting and cable

Media, studio, broadcasting and cable

Transform storytelling with AI-powered production, cloud-native broadcasting and intelligent monetization

Education and publishing

Education and publishing

Enable intelligent, immersive learning through AI-powered content, personalized experiences and connected digital ecosystems.

Gaming, lottery and casino

Gaming, lottery and casino

Enable secure, scalable and hyper-personalized experiences with real-time analytics

Sports

Sports

Power immersive fan engagement, intelligent experiences and connected stadium experiences with 5G engineering

Our Core Capabilities

Enabling Media and Entertainment enterprises to modernize faster, operate smarter and innovate at scale, driving measurable value across the content and audience lifecycle. Together, these capabilities reduce complexity, enhance engagement and strengthen competitive advantage.

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Content innovation and audience monetization

Transform content creation, distribution and monetization through intelligent workflows, digital platforms and immersive audience experiences spanning OTT, advertising and the media value chain.

Intelligent learning and content ecosystems

Empower educators and publishers with personalized learning experiences, accelerated content creation and connected digital ecosystems that enhance engagement and outcomes.

Trusted digital experiences and operational excellence

Deliver secure, scalable and engaging player experiences while optimizing platform performance, compliance and operational efficiency across gaming and lottery ecosystems.

Connected fan and venue experiences

Elevate fan engagement through connected venues, immersive digital experiences, real-time interactions and seamless event operations across the sports ecosystem.

Connected media platforms and engineering

Build and modernize connected, cloud-native media platforms that integrate content, data and experiences across the ecosystem, enabling seamless delivery, scalable operations and continuous innovation across channels and devices.

AI-powered Solutions Across the Media Value Chain

Media and entertainment enterprises must connect customer experience, content operations, monetization and commercial management across increasingly complex ecosystems. Our modular AI solutions address these priorities independently while creating a connected pathway from customer engagement and content reliability to revenue growth and commercial control.

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AssistIQ

Reimagining customer service resolution

As customer expectations rise, organizations need to resolve issues faster and more effectively across every channel. AssistIQ combines AI, workflow intelligence and verified resolution to help service teams resolve customer issues faster across every channel while improving experiences and business outcomes.

RevenueGuard AI

Protecting Revenue Across the Media Value Chain

RevenueGuard AI identifies, prevents and recovers revenue leakage through AI-driven intelligence, helping organizations protect profitability and maximize commercial value

FactPulse

Verifying Content in Real Time

FactPulse is AI-powered fact verification platform that helps organizations rapidly validate user-generated video content at scale. By combining AI-driven analysis, deepfake detection and trusted-source cross-referencing, it identifies manipulated content and delivers confidence-based credibility scores for faster, more reliable editorial decisions.

Content Ops AI

Ensuring Content Flows at the Speed of Business

Content is only valuable when it reaches the right audience at the right time. Content Ops AI helps organizations maintain quality, reliability and operational resilience across complex content ecosystems, reducing disruption and accelerating delivery.

Content Business Operations

Simplifying the business of content

Managing rights, royalties, contracts and partner relationships is critical to maximizing content value. Content Business Operations brings these processes together through intelligent workflows and operational visibility, enabling faster decisions and improved commercial performance.

Content Monetization Platform

Unlocking New Value from Content

Content remains one of the industry's most strategic assets. The Content Monetization Platform helps organizations package, distribute and commercialize content more effectively, creating new revenue opportunities across audiences, channels and business models.

Proof Points

Description

We deliver measurable impact across the media, entertainment, gaming and education landscape. Here is what we have achieved for our clients:

6,000+

Monthly customer interactions managed with consistent service quality for a global multi-campus institution

100%

Stable ERP operations achieved with zero critical disruptions for a global casino-entertainment company

100%

Infrastructure operations support for a top North American university

300%

Improvement in operational efficiency for a global entertainment and experience leader

360°

Operational visibility enabling faster, data-driven decision-making for a global infotainment platform provider

~25%

Performance improvement through automation and platform optimization for a global digital media platform

20%

Faster deployments with zero downtime for a major gaming and lottery enterprise

40%

Faster releases and 80% reduction in manual effort for a leading hotel and casino entertainment company

Awards and Recognitions

HCLTech recognized as a ‘Market Shaper’ in the 2026 Gartner® Emerging Market Quadrant for Physical AI Services - Established Vendors

HCLTech VoiceOps AI wins Product of the Year at NAB Show 2026

HCLTech named a CX Star Performer in ISG Star of Excellence™ for Global Capability Center (GCC) Services 2026

HCLTech recognized as the only Customers' Choice in 2026 Gartner Peer Insights for Public Cloud IT Transformation Services

Testimonials

Testimonials

HCLTech and Pearson combine deep technology expertise and proven learning solutions to accelerate AI adoption. Through AI fluency bundles, role-based skilling and personalized learning pathways, the partnership is helping enterprises build future-ready talent."

We recently partnered with HCLTech on some interesting go‑to‑market strategies that they have been supporting us with and what we are doing is bringing bunch of our content and learning curriculum to market in India via HCLTech's sales channels through  their partnership within India and that has been bringing some fruit for us and creating a much tighter relationship between us and HCLTech. We see that there is a lot of opportunity for different go-to-market strategies in future working with HCLTech across education vertical.”

Corey Hoesley

SVP, Pearson VUE

HCLTech has been a trusted partner to Saint Louis University for many years, working side by side with leaders across IT, security, research and end‑user services to modernize the university’s digital landscape. Together, the teams have strengthened services for students, faculty and staff, enabled cutting‑edge research and begun to harness AI and GenAI to support Saint Louis University's academic mission and long‑term vision."

HCLTech and Pearson have built a long-standing relationship that brings together world‑class learning expertise and deep technology capabilities to reimagine education and workforce development. By combining strengths in content, assessment and digital transformation, the partnership is helping organizations and learners worldwide build future‑ready skills across a lifelong learning journey."

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As we reflect on the meaningful progress we have made together, SiriusXM extends its heartfelt appreciation for our partnership with HCLTech. The collaborative approach, experienced team and long-term relationship have allowed SiriusXM to implement solutions that address our customer’s needs. Thanks for being a vital part of our journey and anticipate even greater success together.

Christa Petros

Vice President, Product Development at Sirius XM Radio

HCLTech has been a trusted partner to IGT for 20+ years. They are not just a service provider, but strong contributors in supercharging our progress through constant support and innovation-driven projects.

Rachel Barber

SVP & CTPO, IGT

Upcoming Events

HCLTech at AWS re:Invent

November 30-December 4 | The Venetian, Las Vegas | Booth #892

Discover how Agentic AI, cloud modernization, data and analytics are turning transformation into measurable business impact. See how these innovations are opening new possibilities across media, entertainment and beyond.

Meet Our Ecosystem Partners

Our ecosystem-driven approach combines deep Media and Entertainment expertise with leading cloud, data, automation and AI capabilities to help organizations accelerate transformation and create measurable business value. We help clients modernize content supply chains, streamline media orchestration and build intelligent, cloud-native operations that enhance agility, efficiency and scale.

By bringing together advanced technologies, industry solutions and innovation-led collaboration, we enable media organizations to optimize content production and distribution, strengthen rights and metadata management, scale OTT, streaming and FAST services, enhance audience intelligence and unlock new advertising and monetization opportunities. With GenAI and agentic AI powering the next generation of intelligent media operations, we help clients deliver content faster, improve audience engagement, create new revenue streams and thrive in an increasingly digital-first media landscape.

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