HCL Technologies client, eir, has been named a winner at the 2017 ISG Paragon Awards™ Europe by Information Services Group (ISG), a leading global technology research and advisory firm. eir is the largest telecommunications operator in Ireland and its MD of Customer Operations, Tim Spence, won the leadership award after being nominated by HCL.
The ISG Paragon Awards™ recognize and celebrate organizations and individuals that have made a significant contribution to helping enterprises make the best use of new processes and technologies. The leadership category honours industry leaders that demonstrate exceptional drive and leadership.
With HCL as the strategic partner, Tim Spence brought in an innovative customer service model that helped eir increase customer experience scores and reduce churn. Tim’s strong leadership and vision has seen eir become an early adopter of new technologies – enabling the company realise the benefits of multi-channel communications and sales, through service within the contact centre.
eir has been associated with HCL for nearly 6 years. HCL has been a true partner in helping the company realize its vision to completely overhaul the customer experience. The award is a validation to ‘Relationship beyond the Contract’ where HCL focuses on creating real value for customers by putting its skin in the game.
For more information, click here: http://www.isg-one.com/events-landing/event-detail/2017-paragon-awards-europe