HCL client eir named a winner at ISG Paragon Awards™ Europe | HCLTech
Newsfeed

HCL client eir named a winner at ISG Paragon Awards™ Europe

Published Date
5 min. read
Published Date
5 min. read
Share

HCL Technologies client, eir, has been named a winner at the 2017 ISG Paragon Awards™ Europe by Information Services Group (ISG), a leading global technology research and advisory firm. eir is the largest telecommunications operator in Ireland and its MD of Customer Operations, Tim Spence, won the leadership award after being nominated by HCL.

The ISG Paragon Awards™ recognize and celebrate organizations and individuals that have made a significant contribution to helping enterprises make the best use of new processes and technologies. The leadership category honours industry leaders that demonstrate exceptional drive and leadership.

With HCL as the strategic partner, Tim Spence brought in an innovative customer service model that helped eir increase customer experience scores and reduce churn. Tim’s strong leadership and vision has seen eir become an early adopter of new technologies – enabling the company realise the benefits of multi-channel communications and sales, through service within the contact centre.

eir has been associated with HCL for nearly 6 years. HCL has been a true partner in helping the company realize its vision to completely overhaul the customer experience.  The award is a validation to ‘Relationship beyond the Contract’ where HCL focuses on creating real value for customers by putting its skin in the game.

For more information, click here: http://www.isg-one.com/events-landing/event-detail/2017-paragon-awards-europe

Contact Us

Global

Ashutosh Sharma
HCLTech

AMERICAS

Meenakshi Benjwal
HCLTech

EMEA

Elka Ghudial
HCLTech

ANZ

James Galvin
HCLTech

INDIA

Siddhartha Bhatnagar
HCLTech

Other Newsfeeds

HCLTech recognized as a Leader in IDC MarketScape
Commended for its innovation capabilities and delivery strategy in the inaugural Canadian Managed Multicloud Services 2024 Vendor Assessment
HCLTech launches Electronic Design Automation (EDA) solution powered by NetApp
The joint offering will enable enterprises in the semiconductor industry to accelerate large EDA workloads in the cloud to reduce their time to market
HCLTech enhances digital experience solution with GenAI
Solution to help enterprises transform their marketing landscape and increase customer experience platform efficiency
HCLTech achieves the AWS Generative AI Competency
Recognized for its extensive knowledge and technical expertise in using AWS technologies and best practices to adopt generative AI
HCLTech recognized as a Leader in Oracle Cloud and Technology Ecosystem 2023 U.S
Leader in ISG Provider Lens™ across all 3 quadrants: Managed Services, Implementation and Integration Services and Consulting and Advisory Services