Navigating growth with Dynamics 365 Finance

Jet2.com, the UK’s third-largest holiday tour and scheduled airline operator, has experienced remarkable growth — serving more than 14.4 million passengers each year, a dramatic rise from just 300,000 annual customers a few years ago. With ambitions to become the UK’s leading travel and leisure business, Jet2.com recognized the need to modernize its legacy financial systems. The goal? Support rapid expansion while staying true to their low-cost promise and broad customer appeal.

The Challenge

Jet2.com’s expansion was held back by an aging, on-premises financial system — a patchwork of more than 25 legacy applications with limited capabilities. This fragmented environment made it tough to keep pace with year-over-year growth and demanded a shift to a modern, scalable and responsive solution.

The Objective

Jet2.com set out to adopt a robust and agile platform, backed by comprehensive application support management for ongoing governance. The project focused on five key goals:

• Accommodate extensive growth
• Increase automation
• Drive financial best practices to maintain and enhance internal financial controls
• Improve self-service reporting capabilities
• Enable detailed analytics for greater transparency

The Solution

HCLTech led the transformation, retiring bespoke systems and consolidating legacy applications into a single, unified platform. By moving to Microsoft Dynamics 365 Finance and Supply Chain Management, Jet2.com standardized and streamlined their ERP functions — laying the groundwork for scalable growth and operational excellence.

The Impact

Jet2.com realized tangible results:

• Scalable operations: The move to Dynamics 365 allowed Jet2.com to scale seamlessly, supporting growth to over 14.4 million passengers annually
• Reduced administrative costs: Kofax RPA OCR automation now processes more than 800,000 invoices each year, cutting administrative spend and boosting efficiency
• TCO savings: £4 million in total cost of ownership savings — a clear demonstration of cost efficiency
• Affordability: The streamlined system helps Jet2.com maintain low-cost airfare and vacation packages, passing savings directly to customers
• Sustainability strategy support: Dynamics 365 delivers deep insights into financial performance and operational efficiency, enabling targeted investments in sustainable aviation technologies. This strengthens Jet2.com’s commitment to environmental responsibility and their pledge to address climate change

Jet2.com’s journey reflects what’s possible when technology and ambition work hand in hand. With HCLTech as a partner, they’re not just keeping up with growth — they’re shaping the future of travel and leisure in the UK.

Kroll accelerates growth with Dynamics 365 Finance

Summary

Kroll is a global leader in financial risk and corporate finance advisory solutions, working with 21 of the 25 largest hedge fund companies.

HCLTech recommended Dynamics 365 Finance for its scalability and high functionality, successfully implementing the solution across 15+ global entities for Kroll and leveraging Copilot and AI capabilities to reduce manual efforts and streamline processes.

The Challenge

Kroll recognized that its aging legacy system was no longer fit for purpose and lacked the scalability needed to support growth, integrate new acquisitions and deliver efficiencies across expanding global operations.

Specifically, poor dual-write functionality was causing issues between Customer Engagement (CE) and Enterprise Resource Planning (ERP) systems. This created uncertainty around data and diverted resources into unnecessary tasks that should be automated and centralized.

The Objective

The objective was to move Kroll from an as-is state and a lack of scalable technological infrastructure by sunsetting its legacy system and building a scalable, central system for all ERP, finance and operations and project operations globally.

HCLTech’s ability to streamline and accelerate Dynamics 365 Finance implementation was a key factor, as Kroll’s previous partner on this project had missed deadlines and struggled with the complexity and scope.

The Solution

HCLTech recommended and implemented a full Microsoft solution, including Dynamics 365 Finance, Microsoft Copilot and AI capabilities, Dynamics 365 Project Operations, Power Automate and Power BI.

This approach established proper foundations, enabled a centralized system that offered full functionality and supported ongoing enhancements for future developments in phase 2. HCLTech’s ability to provide data migration accelerators built with an AI focus was key to enabling scalability and quickly integrating new business acquisitions into Kroll’s global operations platform.

The Impact

HCLTech Accelerate for Finance is designed specifically for Dynamics 365 Finance, streamlining deployment and halving implementation times. It was a critical factor for this project, which migrated 15+ global entities into Dynamics 365 on time.

In addition:

• Global deployment: Implementation of the full Microsoft solution created the foundation for a fully integrated, centralized system that could scale and take advantage of future enhancements.
• Full automation: Dynamics 365 Finance automated Kroll’s global billing department, allowing finance professionals to focus on value-added activities.
• Cost savings: Reduction of overall operational costs, streamlined workflows and accurate revenue recognition.
• Leveraged AI: Copilot and AI capabilities were used to reduce manual efforts and processes, including accelerators built with an AI focus to streamline the integration of new acquisitions.
• Continuous SDLC optimization: Supported Kroll in optimizing its software development life cycle (SDLC) processes to speed up realization of improvements.