The scope of this engagement includes datacenter, network management, end user computing services and cross-functional service management across Nokia's global IT infrastructure operations. As part of this engagement, HCL will be deploying its MTaaS™ and MyCloud™ solutions. The associated IT infrastructure transformation program will leverage HCL’s ‘Enterprise of the Future’ (EoF) Framework to provide a new infrastructure operating platform for Nokia.
HCL has been delivering global service desk and desktop management outsourcing services for Nokia since 2009.
Mr R Srikrishna, Executive Vice President and Head - Global Infrastructure Services, HCL Technologies. “This new extended engagement is a testimonial of the business impact, delivery excellence, continuous improvement and the trust that we have delivered to Nokia ever since the start of our relationship with them in 2009. Nokia has a very large, diversified and complex IT operations landscape and we are confident that our ability to align IT operations with business processes will enable us to take the end user experience at Nokia to a new level.”