The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.

Empowered field service engineers to deliver service excellence with precision and expertise

Transforming Business Experiences Management for a Swedish Multinational

We redefined business process for a leading furniture retailer

For a European multinational pharmaceutical giant

Accelerating performance and enhancing customer-centricity with experience transformation

Delivering seamless digital employee experience strategy for one of the largest freight carriers in North America

Enhancing network performance monitoring and troubleshooting with GenAI to effectively address issues and reduce customer churn.

For a European telecom service provider

Centralizing the CRM strategy: Current business challenges

Discover how HCLTech Digital Strategy and Transformation practice is using Generative AI to help clients accelerate change management value realization.

Discover how leading enterprises transform customer, employee and user experiences using AI, cloud and automation in an agentic world.