HCLTech: Supercharging Progress | Digital, Engineering and Cloud
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Data center transformation by migration to Azure
Case study

Data center transformation by migration to Azure

Leveraging IT and improving the end customer experience.
Transforming Customer Service for a Leading Electronics Retailer
Case study

Transforming Customer Service for a Leading Electronics Retailer

HCLTech delivers a seamless omnichannel experience for improved customer satisfaction
Offering seamless customer experiences with data-driven ease
Case study

Offering seamless customer experiences with data-driven ease

HCLTech delivered agility and data scalability to a renowned financial customer

Modernizing business operations for a major South American bank
Case study

Modernizing business operations for a major South American bank

Accelerating performance and enhancing customer-centricity with experience transformation

Improving Customer Experience Through Enhanced Network Insights
Case study

Improving Customer Experience Through Enhanced Network Insights

Enhancing network performance monitoring and troubleshooting with GenAI to effectively address issues and reduce customer churn.
Standardizing business processes for improved customer engagement and experiences
Case study

Standardizing business processes for improved customer engagement and experience

We implemented a compliance-driven migration and automation for a US-based financial services holding company
Redefining customer experience for an African technology group
Case study

Redefining customer experience for an African technology group

HCLTech implemented a seamelss ecommerce portal that enabled self-service
Redefining customer experience through new-age customer relationship management
Whitepaper

Redefining customer experience through new-age customer relationship management

Centralizing the CRM strategy: Current business challenges
The Future of Customer Experience
Whitepaper

Future of Customer Experience (CX): Automation, Analytics and Agent Enablement

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.
Enhancing customer experience for financial sectors
Brochure

Enhancing customer experience for financial sectors

Leverage cloud-based infrastructure to enable data-driven personalization with HCLTech
Intelligent Customer Engagement
Brochure

Intelligent Customer Engagement

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction
Building personalised experiences across customers’ digital journeys
Brochure

Building personalised experiences across customers’ digital journeys

A comprehensive framework with ADvantage Experience