We transformed E.ON’s customer-oriented business processes in response to a competitive and rapidly evolving market

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

A comprehensive framework with ADvantage Experience

Leverage cloud-based infrastructure to enable data-driven personalization with HCLTech

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Office Depot have embraced a Total Experience strategy to deliver personalized and consistent customer journeys

In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services