Streamlining Processes to Increase Productivity and Customer Satisfaction

The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.

Explore how a US restaurant chain enhanced customer satisfaction and operations using our AI/ML, IoT and cloud-based solution.

One of the largest North America's energy and utility service providers wanted to enhance their Meter-to-Cash and Customer Care operations to deliver expected results within a predictable cost model.

HCLTech delivered agility and data scalability to a renowned financial customer

Our client is an American corporation that sells print and digital document products and services in more than 160 countries.

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Transforming customer experiences using 5G

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

Reimagined customer maintenance event processing

A comprehensive framework with ADvantage Experience