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HCL Technologies

eCommerce – End to End Program and Delivery Management for world leader in Security Software

eCommerce – End to End Program and Delivery Management for world leader in Security Software

Client
Our client is a F500 company and a global leader in security software. It provides security, storage and systems management solutions. It has a revenue of 6.9 Billion USD and 18,500 employees worldwide.
 
Situation
  • Client wanted to increase operational efficiency and reduce time to market as part of their strategic growth plan
  • The challenge was to have business transition from outsourced 3rd party product to build a robust in-house platform to cater to the growing business need.
  • Client wanted to achieve future growth by creating the next generation, a robust and extendable eCommerce platform  for all business segments - Consumer, SMB, Enterprise
 
HCL Solution
  • HCL ‘s leveraged its global delivery capabilities to manage the End to end Program & Delivery Management  for the entire initiative.
  • HCL utilized the Industry Best practices, Technology Center of Excellence  and Product engineering experience to provide services on Application Development, Application Security, Data, Platform, Performance & Security Archiving and Validation and Verification services
  • HCL implemented 284,500 merchandising rules and 15 million data configuration changes by using the ecommerce tools ad frameworks
  • HCL leveraged the MASCOT framework for Managing business faults and system faults by appropriate support teams; Providing L2 and L3  support  teams for all production environments
 
Environment & Technology Areas
  • Business Areas: E-commerce
  • Technologies: J2EE, Wicket framework, CSS, JQuery, Drools, Open JPA, Webmetrics, TeaLeaf, Omniture Suite, BO, Gomez, LoadRunner, Interwoven Teamsite, Elastic Path Commerce Engine
  • Oracle Streams 11 G, Oracle Coherence
 
Benefits Delivered
  • The Ecommerce platform was tuned for
  • 5,000 Orders per hr, 256 Countries, 22 Sites, 26 languages and 28 currencies
  • Launch and Sell 376 products with 73500+ SKUs with 212 price lists with 4.84m price points
  • Provide clients with 318 different discounts and 35,000 discount coupons based on business rules
  • Achieve a 2-3 second response time, an improvement of 5X over the previous solution leading to higher hit rate and customer experience
  • Business growth by building a closer relationship with customers and enabling greater speed and agility to take advantage of market trend
  • Potential increase in operating margin for the consumer business segment

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