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Reduction in performance issues and enrich customer experience for a Leading US Telecom Services Provider

Reduction in performance issues and enrich customer experience for a Leading US Telecom Services Provider

Client Information

The customer is one of the leading providers of IP-based communications services in the world and the one having the largest international coverage amongst US wireless carriers.

HCL Solution

Design and develop using the onsite/offshore model,Design a new skin and all the application pages,Perform authentication to enable the user to enter the pre-select phase on the basis of valid customer data,Populate cart with user mapped default device and plans and allow them to upgrade.Perform initial fulfillment and make the order data available to the order gateway according to the new business requirement.Import data to the pre-select database from the daily flat file sent by the migration team to the eStore containing migrated subscriber data with applicable pre-order eligibility indicators.Fix functionality/issues in the production environment by reducing production ticket backlogs.

Business Benefits

Reduced maintenance effort and cost by providing wireless support migration to the eSupport platform,Enhanced the usability of the eSupport site by adding several new features / enhancements,Improved the performance of the eSupport site through several ATG, Front end and query optimizations,Increased productivity and reduced development cost.

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