Technology Q&A | HCL Technologies

Technology Q&A

Technology Q&A

Browse through the Technology Question and Answer (Q&A) section to explore various technology terms and definitions. Learn more about important industry related terms from research papers, whitepapers, case studies and brochures by HCL Technologies. Some of the terms have related case studies and blogs, to give you a 360 degree view of HCL expertise.

Application Development

Application Development Framework

What is application development framework?

Oracle Application Development framework with much of its functionality contained in a few libraries. Business components are created and added according to business requirements and change the functionality of specific business components.

Application Integration

Application Integration

What is application integration?

The intra-enterprise level sharing of data and processes among applications comprises of application integration. Within an enterprise tool/system, applications must be integrated in terms of shared data and processes for the smooth and efficient functioning of the enterprise tools.

Enterprise Application Integration

What is enterprise application integration?

Enterprise Application Integration is the process of integrating Enterprise Applications using IT enabled systems. Enterprise Applications are crucial to the operations of various modern organisations and hence their integration is even more crucial to streamline all activities and ensure smooth functioning of enterprise level activities.

Application Management Service

Application Management Service

What is application management service?

Application Management Services’ definition refers to services of enterprise application management provided by various organizations to companies that need to outsource their enterprise application management processes.

Application Portfolio Management

Application Portfolio Management

What is application portfolio management?

Application Portfolio Management is a process if managing a portfolio of related applications, in terms of functionality or data dependence.

Application Programming Interface

API Integration

What is API Integration?

An application programming interface (API) is a messenger that processes requests and ensures seamless functioning of enterprise systems. API enables interaction between data, applications, and devices. It delivers data and facilitates connectivity between devices and programs.

Artificial Intelligence

Artificial Intelligence

What is Artificial Intelligence?

Artificial Intelligence (AI) is fundamentally transforming the way businesses operate. It is a combination of cutting-edge technologies that enables machines to think, comprehend, and execute tasks hitherto carried out by humans. AI can be considered as an intelligent robot which possesses the cognitive characteristics of a human being.

Advantages of Artificial Intelligence

What are the advantages of Artificial Intelligence?

Artificial intelligence (AI) is pushing the boundaries of machine-enabled functionalities. This bleeding-edge technology facilitates machines to act with a degree of autonomy, resulting in effective execution of iterative tasks.

Autonomics and Orchestration

The Future of Automation

The Future of Automation

With rapid development in artificial intelligence (AI) and robotics technology, automation is at a tipping point. Today, robots can perform a slew of functions without considerable human intervention.

Automation

What is Automation?

Automation, as the term suggests, is the automatic execution of tasks without periodic interference. It aims to minimize and gradually do away with human intervention. A software that operates on its own and an electronic device that functions autonomously are examples of automation.

Business Analytics and Automation

Marketing Automation

What is Marketing Automation?

Marketing revolves around the concept of driving visitors and converting them into leads. Marketing automation is a software platform that helps automate marketing and sales engagement, generate more leads, close deals, and measure marketing success.

Service Automation

What is service automation?

Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions.

Enterprise Analytics

What is enterprise analytics?

The process of implementing statistical analysis into business processes in order to achieve enterprise excellence is called enterprise analytics. Enterprise analytics uses data driven decision making techniques.

Business Process Outsourcing

BPO Solutions

What are the Business Process Outsourcing (Bpo) Solutions ?

BPO Solutions are an enterprise suite of solutions spanning functional areas such as finance and accounting, HR operations, Supply Chain operations, etc. along with scalable data centers and IT solutions offered by a service provider to various organisations.

BPO

What is Business Process Outsourcing ?

Business Process Outsourcing (BPO) is the process of a service provider managing various aspects of business activities: the people associated with the business process, the associated and underlying technologies and the IT support staff for an organization.

Business Services

Core Banking

What is core banking?

Core banking can be defined as a back-end system that processes banking transactions across the various branches of a bank. The system essentially includes deposit, loan and credit processing.

Core Banking Systems

What are core banking solutions?

Core banking systems (CBS) have taken over the banking industry in a big way. In a fast-changing banking ecosystem, the call of the hour is to deliver tailor-made solutions that don’t just offer customer convenience but is also a sustainable exercise.

Loan IQ Model

What is the role of Loan IQ model in the financial industry?

The financial sector and its needs are fast evolving globally, and to keep pace the required changes in the ancillary functions are also seeing a sea change. For one, loans are always precariously placed as they play a critical role in a finance organization’s immediate and long-term fortunes.

Core Banking Solution

What type of network is used in core banking solution?

Core Banking Solution is the process of providing a centralized on-line system where all the data related to transactions, customer data (such as name, profession, income, family members, etc.) are stored and are available to all networked branches for access.

Business Transformation Process

Business Transformation

What is business transformation?

Business Transformation is the process of transforming the business process of an organisation to cope with changing needs of markets. Organisations undergo business transformations in order to cope with changing needs of their product markets.

Business Process Services

What is business process services?

Business Process Services are services outsourced to Organisations that specialize in taking up outsourcing activities. Specific business processes that are not the core competencies of an organisation can be outsourced to companies specialising in taking up those activities.

Cash Management

Cash Management vs Wealth Management

How is cash management different than wealth management?

The financial industry sees a quantum of activities that are far-reaching and overlapping in nature. Management, quite understandably, plays a big part in the smooth functioning of the industry. The 2008 global economic meltdown brought about a change in perspectives and practices.

Cash Management Services

What are Cash Management Services?

Cash management services are the services around liquidity management , collection and payment, payroll services , forecasting etc.

Cash Management

What is Cash Management?

Cash management involves collection, handling and usage of cash. It is nothing but managing the channels of collections, payments, and accounting information efficiently. It involves assessment of market liquidity, cash flow, and investments.

Cloud Technology

Utility Computing

What is Utility Computing?

Utility computing is a model in which computing resources are provided to the customer based on specific demand. The service provider charges exactly for the services provided, instead of a flat rate.

Platform as a Service (PaaS)

What is PaaS?

Platform as a service is the latest buzzword in the contemporary milieu, but how does one define it? In simple terms, Platform as a service (PaaS) is a Cloud computing service model comprising the following:

Infrastructure as a Service (IaaS)

What is IaaS?

Infrastructure as a service (IaaS) is one of the major components of cloud computing. It offers managed infrastructure, including storage, network, and servers, to support non-production as well as production applications environments.

Software as a Service (SaaS)

What is SaaS in Cloud Computing?

With its low costs and substantial benefits, SaaS adoption is skyrocketing. But, what is SaaS all about?

Software as a service (SaaS) is a key component of the cloud computing ecosystem.

Cloud Computing Business

How Does Cloud Computing Help Businesses?

Cloud computing essentially means that enterprise data is stored on the cloud and accessed online instead of doing it in-house. With the advent of cloud computing, users are no longer required to invest in software development and application maintenance.

Cloud Computing Work

How Does Cloud Computing Work?

Cloud computing is an application-based software infrastructure that stores data on remote serves, which can be accessed through the internet. To understand how cloud computing works, it can be divided into front-end and backend.

Cloud Computing

What Is Cloud Computing?
The delivery of computing services (servers, storage, databases, networking, software, and analytics) over the cloud is termed as cloud computing. This replaces the traditional practice of using local servers or personal computers.

Cloud Computing

What is cloud computing? What are the services offered?

Cloud Computing is a process of delivering/enabling scalable, expandable and almost perfectly elastic software services using internet technologies.

Cloud Adoption

What is cloud adoption?

Cloud Adoption is a strategic move by organisations of reducing cost, mitigating risk and achieving scalability of data base capabilities. Cloud adoption may be up to various degrees in an organisation, depending on the depth of adoption.

Cloud Architecture

What is cloud computing technology architecture ?

Cloud Architecture refers to the various components in terms of databases, software capabilities, applications, etc. engineered to leverage the power of cloud resources to solve business problems.

CoE Testing

TCOE

What is tcoe?

Testing Center of Excellence (TCOE) is a model for centralized testing platform that provides for standardizing test processes and optimal utilization of resources for test purposes. It brings the infrastructure and resources together for achieving excellence in testing functions.

Cognitive Computing

Cognitive Computing

What is Cognitive Computing?

Cognitive computing can be understood as the evolution of artificial intelligence (AI) – capable of transcending data segments and sensor streams to deal with symbolic and conceptual information.

Customer Engagement

Customer Engagement

What is Customer Engagement?

The objective of any organization is to attract and retain customers, and customer engagement is the process of building loyalty. A significant aspect of any business, customer engagement is pivotal for success.

CyberSecurity

CyberSecurity

What is Cybersecurity?

In the digital age, data is a valuable commodity. It comes as no surprise therefore, that instances of cyber-attacks and security breaches are on the rise.

Importance of CyberSecurity

Why is Cybersecurity Important?

With rampant digitization and technology pervading our lives, instances of cyber-attacks are simultaneously on the rise across the world.

Business Continuity and Disaster Recovery

How are business continuity and disaster recovery connected?

Disaster recovery focuses on the formulation of a strategy that allows a company to take certain measures during the time of a disaster. It enables companies to confront or protect themselves from the situations that can cause damage to the business in a number of ways.

Business Continuity Plan

What is a Business Continuity Plan?

Business continuity planning is the formulation of a strategy that ensures safety and continuation of business activities post a tragedy or a disaster caused by theft, fire, cyber-attacks, and natural disasters, among others.

Disaster Recovery Plan

What is a Disaster Recovery Plan?

Disaster recovery planning is a significant aspect of any business. It is useful to protect assets of all kinds in the event of a mishap. It is required by law and is done to enhance business value.

Data center Services and Operations

Data Center Virtualization

What are data center virtualization services?

Data Center Virtualization Services are a means of optimizing data storage space and reducing digital footprint by storing data at locations, geographically separated from applications. Data can be accessed, analysed and modified, without knowing the physical storage location or other parameters of the data.

Data Center Consolidation

What is data center consolidation operations?

The process of optimizing IT expenditure by efficient usage of Information Technology by using methods such as server virtualization, storage virtualization, cloud computing, etc. is called data center consolidation.

Design Thinking

Design Thinking

What is Design Thinking?

Design Thinking is a process of problem solving that approaches complex scenarios with a creative mindset. The key to the success of this methodology is its focus on the needs of the business. Solutions perfectly in sync with business objectives can help achieve extraordinary results.

DevOps

DevOps

What is DevOps?

DevOps is an application software development methodology. It is a philosophy that ensures systematic liaison between software development and the various IT operations teams.

Digitalization

Digital Footprint

What is Digital Footprint?

Digital footprint refers to the traces of a person on the internet. It reflects his/her online activities. It is similar to the footprints we leave behind while walking on the sand.

Digitalization in IT Industry

How does digitalization help the IT industry?

In the IT sector, digitalization is changing the way customers view businesses and what they offer.

Digital Analytics

What is Digital Analytics?

Digital analytics is the process of analyzing digital data from various sources like websites, mobile applications, among others. It provides a clear vision to the organization on how users or customers are behaving.

Digitalization

What is digitalization?

Digitalization is the conversion of analog information into texts, photographs, and voices, among others. The transformation is carried out through electronic devices such as scanners or specialized computer chips. Information is organized into bits which can be separately categorized into bytes.

Digitalization in Banking

What are the advantages of digitalization in banking?

Digitization is the conversion of data into a digital format with the adoption of technology.

Digitalization in Business

How does digitalization help businesses?

Digitalization implies an enhancement of business activities with the support of information technology to simplify communication systems. It helps firms identify best partner companies and collaborate with them.

Digital Transformation

What is Digital Transformation?

Digital transformation is a process of forming strategies and planning for organizational changes. It begins with empowering the employees with new tools and methodologies to create data-driven strategies and innovation.

Energy & Utilities

Smart Grid Consultants

What are smart grid consultants?

Smart Grid consultants provide consulting services to power service providers to manage power distribution and smart grids with continued focus on reducing cost and ensuring reliability. With digitisation of the entire power management process, smart grid consultants help manage both the supply side as well as the delivery side of the grids.

Engineering and R & D services

Embedded Devices

What is Embedded Systems Software?

Embedded systems software can be defined as specialized programming tools in embedded devices that facilitate the functioning of the machines. The software manages various hardware devices and systems.

Systems Engineering

What is Systems Engineering?

Systems engineering is an organized methodology of approaching designs and technical operations for smooth functioning and retirement of a system. The emphasis is strongly on software, hardware, documents, and people. The idea is for systems engineering to be a holistic process that integrates various disciplines for seamless operation.

UI Developer Role

What is ui developer role?

The role of a User Interface (UI) developer is to provide the user interface solution to the end user, including the final look, feel and behaviour of the interface in different contexts. They role of a UI Developer is the transformational combination of the roles of both the Web Designer and the Web Developer.

Do-178b

What is do-178b?

DO-178B is a software produced by Radio Technical Commission of Aeronautics Inc. (RTCA), used for guidance related to Equipment certification and software consideration in airborne systems. It is a corporate standard, acknowledged worldwide for regulating safety in the integration of aircraft systems software.

Pairwise Testing

What is pairwise testing?

Pairwise testing, also known as all-pairs testing is the method of finding defects by using a combinational method of two test cases. It relies on the observation that most defects are caused by interaction of at most two factors.

DDLC

What is ddlc?

Document Development Life Cycle (DDLC) is the process of designing, developing, editing, publishing and maintaining a document for the product development life cycle.

Embedded Software Engineering

What is embedded software engineering?

The embedded software engineering definition is as follows-

Product Engineering

What is product engineering ?

Product Engineering is the process of innovating, designing, developing, testing and deploying a software product.

Hardware Engineering

What is Hardware Engineering?

Hardware Engineering is the process of designing, developing, testing and producing computer systems and various physical components related to computer systems.

Enterprise App and Content Management System

Enterprise App

What is an enterprise app?

Enterprise Applications are software platforms that assist and manage enterprise level functionalities of organisations.

Enterprise Content Management System

What is Enterprise Content Management?

Enterprise Content Management System is a centralized system for storing, organising and documenting an organisations data in the form of documents.

Enterprise Transformation Services

BPM Technology

What is bpm technology?

Business Process Management (BPM) Technology helps organisations enable business agility via process automation and optimization.

Process Consulting

What is process consulting?

IT process consulting is the process of streamlining the IT processes of an organisation in order to make it capable enough to meeting day to day IT challenges.

Green Data Center

Green Data Center

What is green data center?

Green Data Centers’ definition can be elaborated as data repositories for systems designed for maximizing energy efficiency and minimizing environmental impact. Green data centers used advanced technologies for data storage, management, and operations on the data.

Helpdesk Support

Helpdesk Support

What is helpdesk support?

Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organisation to the end users/customers.

Human Resource Outsourcing

Human Resource Outsourcing (HRO)

What is Human Resource Outsourcing (HRO)?

Human Resource Outsourcing (HRO) is a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing transactional activities in HR operations.

Identity and Access Management

Identity and Access Management

What is identity access management?

identity and access management is the process of managing/regulating the access rights and entry permissions into a premise or resource repository or virtual space on the basis of identity mapping and verification.

Infrastructure Business Management Services

Service Portfolio

What is a service portfolio?

Service Portfolio comprises of the complete list of services provided and managed by an IT service provider to an organisation that outsources its IT services management activities. It comprises of the exhaustive list of all services that are ongoing, in the pipeline or have already been delivered.

Remote Infrastructure Management

What is remote infrastructure management?

Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organisation entirely or in parts from a remote location.

IT Infrastructure

What is IT Infrastructure?

Information Technology Infrastructure is the combination of all hardware, software, networks, applications and database of an organisation that supports and maintains the IT services of an organisation.

Internet of Things (IoT)

IoT Platforms

What are IoT Platforms?

Internet of Things (IoT) strives to connect devices remotely for seamless functioning and ease of operations. An IoT platform bridges the gap between device sensors and data network. It provides an insight into the data used in backend application.

Internet of Things (IoT)

What is Internet of Things (IoT)?

Internet of Things (IoT), as the name suggests, enables connectivity across devices. The device could be smartphone, washing machine, television, microwave, or coffee maker, among others. They are either connected to each other or to the internet. IoT is a giant network connecting almost everything.

IoT Business Models

What are IoT business models?

The synergy of virtual and physical worlds has resulted in the emergence of Internet of Things (IoT). In the near future, things as varied as warehouses, restaurant kitchens, and bicycles, among others, will be connected to the internet and to each other, making everything more convenient for humans.

IoT Solutions

What are IoT Solutions?

Internet of Things (IoT) solutions have proved advantageous for almost every industry, facilitating creation of new business and boosting efficiency.

IoT Business

How does IoT help businesses?

In the era of digitization, organizations are leveraging IoT to drive growth and realize business objectives.

IoT adds value to the product by enabling a host of critical functions. It will, therefore, allow companies to charge a better price for value addition.

IoT Device

What is an IoT device?

Anything that has a sensor attached to it and can transmit data from one object to another or to people with the help of internet is known as Internet of Things (IoT).

Knowledge Process Outsourcing

KPO

What is KPO?

Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objective insights into businesses.

Lifescience and Healthcare

Healthcare Consulting

What is Healthcare Consulting?

The healthcare industry is ripe for a revolution. Organizations in the industry around the globe are preparing for the next generation of healthcare services: a consumer-centric, prevention-focused system that cares for patients.

Clinical Analytics

What is clinical analytics?

Clinical analytics has emerged as a significant area of focus for IT leaders among healthcare providers, who are moving toward adopting accountable care. Many of the leaders have said that they are prioritizing clinical analytics over other systems in their organizations.

Medical Devices

What are Medical Devices?

Medical devices and diagnostics enable people to have longer, healthier, and more productive lives. Medical devices are considered different from drugs by many.

Next Generation Sequencing (NGS)

What is Next Generation Sequencing in Life Sciences Industry?

Next-generation sequencing (NGS) has tremendous potential as a key technology to deliver the next level of healthcare solutions.

Legacy Modernization

What is legacy modernization?

Legacy Modernization is the continued process of transforming Legacy Systems in order to reduce IT environment complexity and costs, increase data consistency, enable collaboration across platforms and improve process flexibility.

Clinical Data Management

What is clinical data management?

The accumulating, documenting and storing data, critical for clinical trials or other clinical procedures, critical to pharmaceutical manufacturers and Bio Tech companies is called Clinical Data Management.

Lims Software

Lims Software

What is Lims Software?

Laboratory Information Management System (LIMS) software supports the functioning of a fully-fledged modern laboratory using Information Management System and a virtual software based laboratory system. The various aspects of laboratory informatics are managed through ERP tools and various data analytics tools.

Mainframe Application Technology Systems

Mainframe Technology Testing

What is Mainframe Technology Testing?

Mainframe Technology Testing is the process of ensuring quality business applications by testing mainframe applications with a testing framework. Mainframe applications usually control critical business flows and their architectures and product suites are entirely different from the distributed environment.

Mainframe Application Systems

What is Mainframe Application Systems?

Mainframe systems definition: Mainframe Application Systems are the various end-user application systems that are hosted on mainframe computers. Mainframe computers and their services are critical for governments and large organizations owing to their capability of processing bulk data more efficiently as well as data security features.

Mainframe Testing

Mainframe Testing

What is Mainframe Testing?

Mainframe Testing is the testing of software services and applications based on Mainframe Systems. Mainframe testing plays an active role in application development and is instrumental in overall development cost and quality. Mainframe testing is a part of end-to-end test coverage spanning platforms.

Managed IT and Network Services

Network Services

What are network services?

Network Services/Managed Network Services are the services of management of networks by IT service providers for their clients. The scope of network services extends from LAN/WLAN management, unified communications to Network Consulting Services and Network implementation services.

Managed IT Services

What are managed it services?

The IT services of an organisation that are outsourced/offloaded to an external Managed IT Services Provider are called managed IT services. The managed service provider takes on the 360-degree responsibility of the entire IT operations of the organisation, including 24X7 monitoring, IT support on demand as well as problem resolution.

Managed Network and Print Services

Managed Print Services

What is managed print services?

Managed Print Services are a means of reducing cost and improving productivity for an organisation by outsourcing the entire portfolio of print related activities.

Managed Network Services

What is managed network services?

Managed Network Services’ definition includes complementary services or a complete replacement to an organisation’s in-house IT services. The scope of network services extends from LAN/WLAN management, unified communications to Network Consulting Services and Network implementation services.

Manufacturing

Responsive Manufacturing

What is responsive manufacturing?

Manufacturing companies have always faced the challenge of meeting customer expectation along with ensuring timely production and increasing ROI.

Manufacturing Execution System

What is manufacturing execution systems?

Manufacturing Execution System (MES) are IT enabled systems that provide solutions for improving and optimizing the manufacturing process to the production floor engineers and managers.

Media & Entertainment

Adaptive Learning Systems

What are the adaptive learning systems?

Adaptive Learning System is a tool for transforming the learning system from a passive reception of information by the receiver to an interactive process by collaborating in the education process. Adaptive Learning System is used in education as well as in business training.

Mobile Data Terminal

What is mobile data terminal?

Mobile Data Terminal is a computerized device used on mobile devices (Devices in transit or devices that are mounted on systems that are always on the move) to communicate with a centralized control system.

Oracle

Agile PLM

What is agile plm?

Agile Product Lifecycle Management is a tool acquired by Oracle that is used to drive product innovation process in number of industries including manufacturing, FMCG,

Oracle Open World

What is oracle open world?

Oracle OpenWorld is Oracle’s annual convention for IT managers, decision makers and end users. It is held every year in September in San Francisco, Sao Paulo and Shanghai.

Oracle Transportation Management

What is oracle transportation management?

Oracle Transportation Management (OTM) is a tool for shippers and logistic providers that provides transportation planning and execution capabilities and integrates transportation planning, execution, freight payment and business process automation on a single application across all modes of transportations i.e.

Oracle Demantra

What is oracle demantra?

Oracle Demantra is a demand management and supply chain management tool provided by Oracle. It helps in enabling automated forecast process that simultaneously maps demand forecasting against factors such as supply restrictions, customer commitments and inventory counts.

Oracle OEM

What is oracle oem?

Oracle Enterprise Manager (OEM) is a web-based thin client tool that helps in managing and controlling various hardware and software tools of an organisation from a strategic level. Much of the activities in OEM are automated with built in intelligence programmed into the system.

Peoplesoft Technology

PeopleSoft Technology

WHAT IS PEOPLESOFT TECHNOLOGY?

PeopleSoft Technology helps in delivering end-to-end services to client organisations across domains such as HRM, supply chain management, Financials, SCM, EPM, etc. The end-to-end services include implementation, upgradation, rollouts and maintenance of services.

Product Lifecycle Management

Product Lifecycle Management

What is PLM?

Product Lifecycle Management (PLM) is a system of information management, designed to integrate human resources, data, processes, and business systems. Through PLM, companies have complete access to information for their products and supply chain enterprise.

Retail

Multichannel Retailing

What is multichannel retailing?

Multichannel Retailing is the process of using multiple channels for selling similar products across different platforms.

Retail Supply Chain Management

What is retail supply chain management?

Retail Supply Chain Management is the process of managing the entire supply chain of retail organisations.

Retail Merchandising Solutions

What are the retail merchandising solutions?

Retail Merchandising Solutions provide the entire gamut of retail solutions including, retail analytics, pricing solutions, inventory planning, item pricing, product management, etc.

Retail Analytics

What is retail analytics?

Retail analytics is the process of providing analytical data on inventory levels, supply chain movement, consumer demand, sales, etc. that are crucial for making marketing, and procurement decisions.

SAP

PLM in SAP

What is plm in sap?

Product Lifecycle Management in SAP helps organisations quickly develop and deliver the products that drive their business. SAP PLM provides all round support for all product related processes from beginning of life cycle with product ideation to manufacturing and service.

SAP MII

What is sap mii?

SAP Manufacturing Integration Intelligence helps link manufacturing processes with business operations to enable collaborative manufacturing. SAP MII helps organisations operating in the field of manufacturing to optimise their processes by connecting their shop floor with ERP processes.

SAP CRM

What is sap crm?

CRM is the Customer Relationship Management tool of SAP is the leading customer management tool across the globe. CRM activities of an organisation related to sales, marketing, service delivery and other client facing front end activities are automated and managed by SAP CRM tool.

Servers and Storage

Storage Server

What is storage server?

Storage Severs are used to store the data and applications of an organisation. They serve as store houses for data and applications repositories. The storage servers may be in situ or ex situ, i.e. they may be located inside the network premises of the organisation or may be maintained virtually in a cloud network.

Service Desk Management

IT Service Desk

What is it service desk?

IT Service desk of any organisation is the point of contact between the IT department and the users of IT services. The users may be employees of the same organisation that are dependent on the IT department for their work or may be outside customers, who pay for the services of the IT department.

Service Desk Management

What is service desk management?

Service Desk Management/IT Service Desk Management is the process of managing the IT service desk that forms the point of contact between the IT service providers and the IT service users.

Supply Chain Management

SCM Strategy

What is Supply Chain Management Strategy?

Supply chain management (SCM) involves the movement of products and services from suppliers to distributors. SCM involves the flow of information and products between and among supply chain stages to maximize profitability.

SCM Outsourcing

What is outsourcing in supply chain management?

SCM outsourcing the entire supply chain management activity of an organisation to an external organisation that specializes in the same.

SCM in SAP

What is scm in sap?

SAP SCM is a tool provided by SAP AG for managing the supply chain process of an organisation. SCM helps in planning, networking and execution of all supply chain related activities of an organisation.

Supply Chain Management (SCM)

What is sap supply chain management?

Supply Chain Management is the process of managing and streamlining the entire flow of materials and activities for an organisation, from the supplier side to the customer side. The entire value chain of the organisation is dependent on the supply and movement of output intensive materials and the efficiency of activities that enable the same.

System Integration Services

Web Experience Management

What is web experience management?

Web Experience Management is a process of managing the all-round experience of the web user across various touch points in the journey through an organisation’s web presence.

Enterprise Asset Management

What is enterprise asset management?

Enterprise Asset management is the process of managing all the physical and intangible/service assets of an organisation across departments, business units, locations and facilities. Effective Enterprise Asset management helps an organisation to reduce Capital Expenditure and Operating Expenditure related to assets.

Organizational Change Management

What is organizational change management?

Organisational Change management is the process of managing any change in organisational structure, culture or business process. With the ever changing business environment, customer expectations and volatile nature of marketplace, change is imperative in business process to cope up.

System Integration

What is system integration? What are the services offered?

System Integration is the process of integrating all the physical and virtual components of an organisation’s system. The physical components consist of the various machine systems, computer hardware, inventory, etc. The virtual components consists of data stored in databases, software and applications.

Telecom

Big Data Analytics

Big Data Analytics Impact on Telecom Industry

The rapid rise in the use of smartphones and other connected mobile devices has triggered a spurt in the volume of data flowing through the networks of telecom operators. It is necessary that the operators process, store, and extract insights from the available data.

CDR

What is cdr in telecom?

Call Detail Record (CDR) is the detailed record of all the telephonic calls that pass through a telephone exchange or any other telecommunications equipment.

Leased Lines & Broadband

What are leased lines and broadband?

A leased line is a dedicated service contract between a telecom service provider and a customer that provides for fixed bandwidth as well as fixed upload and download speeds. In case of leased lines, each individual customer receives a fixed bandwidth irrespective of other customers.

User Experience Design

User Experience Design

What is user experience design?

It is the process of enhancing user experiences by refining the features of a product or an interface to evoke a positive response. A user experience designer must take every stage of the product lifecycle into account. This helps architect compelling experiences that engage and captivate customers.