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Browse through the Technology Question and Answer (Q&A) section to explore various technology terms and definitions. Learn more about important industry related terms from research papers, whitepapers, case studies and brochures by HCL Technologies. Some of the terms have related case studies and blogs, to give you a 360 degree view of HCL expertise.
Aerospace & Defense
How does HCL Base90 function ?
Base90 works on a defined implementation methodology, pre-developed project documentation, and a preconfigured SAP system.
What is HCL iSCM solution ?
HCL’s Intelligent Supply Chain Management iSCM is a portfolio of solutions, backed by real-time analytics that improves forecasting accuracy, optimizes inventory levels, facilitates collaboration, enables real-time visibility of extended supply chai
How Aerospace & Defense Business Consulting service is useful?
The aerospace and defense (A&D) industry is currently grappling with disruptive forces—from extensive production ramp-ups to technological innovations like autonomous aircraft.
What is API Integration?
An application programming interface (API) is a messenger that processes requests and ensures seamless functioning of enterprise systems. API enables interaction between data, applications, and devices. It delivers data and facilitates connectivity between devices and programs.
What is an enterprise app?
Enterprise Applications are software platforms that assist and manage enterprise level functionalities of organisations.
What is organizational change management?
Organisational Change management is the process of managing any change in organisational structure, culture or business process. With the ever changing business environment, customer expectations and volatile nature of marketplace, change is imperative in business process to cope up.
What is system integration? What are the services offered?
System Integration is the process of integrating all the physical and virtual components of an organisation’s system. The physical components consist of the various machine systems, computer hardware, inventory, etc.
What is plm in sap?
Product Lifecycle Management in SAP helps organisations quickly develop and deliver the products that drive their business.
What is sap mii?
SAP Manufacturing Integration Intelligence helps link manufacturing processes with business operations to enable collaborative manufacturing.
What is sap crm?
What is agile plm?
WHAT IS PEOPLESOFT TECHNOLOGY?
PeopleSoft Technology helps in delivering end-to-end services to client organisations across domains such as HRM, supply chain management, Financials, SCM, EPM, etc.
What is oracle transportation management?
Oracle Transportation Management (OTM) is a tool for shippers and logistic providers that provides transportation planning and execution capabilities and integrates transportation planning, execution, freight payment and business process automation on a single application across all modes of tran
What is oracle demantra?
Oracle Demantra is a demand management and supply chain management tool provided by Oracle.
What is oracle oem?
Oracle Enterprise Manager (OEM) is a web-based thin client tool that helps in managing and controlling various hardware and software tools of an organisation from a strategic level. Much of the activities in OEM are automated with built in intelligence programmed into the system.
What is Mainframe Application Systems?
Mainframe systems definition: Mainframe Application Systems are the various end-user application systems that are hosted on mainframe computers.
What is application portfolio management?
Application Portfolio Management is a process if managing a portfolio of related applications, in terms of functionality or data dependence.
What is application management service?
Application Management Services’ definition refers to services of enterprise application management provided by various organizations to companies that need to outsource their enterprise application management processes.
What is application integration?
The intra-enterprise level sharing of data and processes among applications comprises of application integration.
What is enterprise application integration?
Enterprise Application Integration is the process of integrating Enterprise Applications using IT enabled systems.
What is application development framework?
Oracle Application Development framework with much of its functionality contained in a few libraries.
What is legacy modernization?
Legacy Modernization is the continued process of transforming Legacy Systems in order to reduce IT environment complexity and costs, increase data consistency, enable collaboration across platforms and improve process flexibility.
Automation and AI
What is the difference between natural language and artificial language?
A natural language is a human language such as English while an artificial language is a constructed language based on formal logic
How does a speech recognition system/software works?
Speech recognition software can analyze the sounds you make by filtering what you say, digitizing it to a format it can “read”, and then analyzing it for meaning.
What is autonomic computing?
Autonomic computing refers to the self-managing characteristics of distributed computing resources, adapting to unpredictable changes while hiding intrinsic complexity to operators and users.
What exactly does a virtual assistant do?
A virtual assistant uses Natural Language processing (NLP) to match user text or voice input to executable commands.
How is virtual assistant useful?
A virtual assistant can be configured to perform repetitive tasks based on commands and questions.
What does RBA means?
Runbook Automation (RBA) is the ability to define, build, orchestrate, manage, and report on workflows that support IT system and operational processes.
What is Artificial Intelligence?
Artificial Intelligence (AI) is fundamentally transforming the way businesses operate. It is a combination of cutting-edge technologies that enables machines to think, comprehend, and execute tasks hitherto carried out by humans.
The Future of Automation
With rapid development in artificial intelligence (AI) and robotics technology, automation is at a tipping point. Today, robots can perform a slew of functions without considerable human intervention.
What is Cognitive Computing?
What are the advantages of Artificial Intelligence?
Artificial intelligence (AI) is pushing the boundaries of machine-enabled functionalities. This bleeding-edge technology facilitates machines to act with a degree of autonomy, resulting in effective execution of iterative tasks.
What is Automation?
Automation, as the term suggests, is the automatic execution of tasks without periodic interference. It aims to minimize and gradually do away with human intervention. A software that operates on its own and an electronic device that functions autonomously are examples of automation.
What is service automation?
Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows.
What are the benefits of using process management system?
- Quicker impact assessment and faster response
- Increased resilience and minimized risk
- Clear dependencies and ownership
What is process management?
Process Management refers to aligning processes with an organization’s strategic goals, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes ef
What are the features of process mapping software?
Some of the key features of process mapping software:
What is business transformation?
Business Transformation is the process of transforming the business process of an organisation to cope with changing needs of markets. Organisations undergo business transformations in order to cope with changing needs of their product markets.
What is business process services?
Business Process Services are services outsourced to Organisations that specialize in taking up outsourcing activities. Specific business processes that are not the core competencies of an organisation can be outsourced to companies specialising in taking up those activities.
What is bpm technology?
Business Process Management (BPM) Technology helps organisations enable business agility via process automation and optimization.
What is KPO?
Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objective insights into businesses.
What are the Business Process Outsourcing (Bpo) Solutions ?
BPO Solutions are an enterprise suite of solutions spanning functional areas such as finance and accounting, HR operations, Supply Chain operations, etc.
What is Business Process Outsourcing ?
Business Process Outsourcing (BPO) is the process of a service provider managing various aspects of business activities: the people associated with the business process, the associated and underlying technologies and the IT su
What is Human Resource Outsourcing (HRO)?
Human Resource Outsourcing (HRO) is a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing transactional activities in HR operations.
What is cloud migration and what are its benefits?
Cloud migration is the process of moving data, applications or other business elements to a cloud computing environment.
How does DevOps methodology help?
Public cloud vs private cloud
Public clouds are the most common way of deploying cloud computing.
What’s the Difference between multi cloud and hybrid cloud?
Multi-cloud environment is one wherein you mix and match cloud services from different providers, often to meet specific workload needs, but not connected or orchestrated between them.
What are cloud managed services?
Cloud managed services are IT service offerings that provide for the day-to-day management of, and operational responsibility for, cloud service environments.
What are the characteristics of cloud native architectures?
Cloud-native architectures is the conjunction of three attributes - Microservices architectures, container-based applications and dynamic orchestration of compute, storage, and networking resources. The conjunction of microservices, containers, a
What is Cloud Foundry and its key benefits?
What is Cloud computing?
Cloud computing is a style of computing in which scalable and elastic IT-enabled capabilities are delivered as a service using internet technologies.
What does cloud native mean?
What does CMP stands for?
CMP is a cloud management platform that enables users to manage the lifecycle of multi-cloud environments.
Merits and demerits of private cloud?
In March 2019, the world’s tech giants went offline, including a series of hitches on Gmail, Google Drive, Facebook, Instagram, and WhatsApp.
Difference between hybrid and community cloud?
The choice between hybrid and community cloud is as difficult as that between simplicity and privacy. For enterprises requiring both these attributes, the focus should then shift from which alternative suits them best to what extent of synthesis is required to yield maximum business value.
What is Utility Computing?
Utility computing is a model in which computing resources are provided to the customer based on specific demand. The service provider charges exactly for the services provided, instead of a flat rate.
What is PaaS?
Platform as a service is the latest buzzword in the contemporary milieu, but how does one define it? In simple terms, Platform as a service (PaaS) is a Cloud computing service model comprising the following:
What is IaaS?
Infrastructure as a service (IaaS) is one of the major components of cloud computing.
What is SaaS in Cloud Computing?
With its low costs and substantial benefits, SaaS adoption is skyrocketing. But, what is SaaS all about?
Software as a service (SaaS) is a key component of the cloud computing ecosystem.
How Does Cloud Computing Help Businesses?
Cloud computing essentially means that enterprise data is stored on the cloud and accessed online instead of doing it in-house. With the advent of cloud computing, users are no longer required to invest in software development and application maintenance.
How Does Cloud Computing Work?
Cloud computing is an application-based software infrastructure that stores data on remote serves, which can be accessed through the internet. To understand how cloud computing works, it can be divided into front-end and backend.
What is cloud computing? What are the services offered?
Cloud Computing is a process of delivering/enabling scalable, expandable and almost perfectly elastic software services using internet technologies.
What is cloud adoption?
Cloud Adoption is a strategic move by organisations of reducing cost, mitigating risk and achieving scalability of data base capabilities. Cloud adoption may be up to various degrees in an organisation, depending on the depth of adoption.
What is cloud computing technology architecture ?
Cloud Architecture refers to the various components in terms of databases, software capabilities, applications, etc. engineered to leverage the power of cloud resources to solve business problems. Cloud architecture defines the components as well as the relationships between them.
Consumer Packaged Goods
What are the benefits of omnichannel TPM?
Digital customers demand convenience, transparency, and personalization, which challenges CPG manufacturers to adjust their long-established trade promotion methods to fit today’s preferences.
What are the key benefits of an efficient TPMS?
- Define trade marketing campaigns once, and launch simultaneously across all customer touch points
What is the sales performance management system (SPMS)?
The sales performance management system (SPMS) supports all stakeholders in identifying, optimizing, planning and managing the right sales levers – assortments, pricing, promotions, and trade terms – through a collaborative business process to deliver the best results with retail partners.
What is a trade promotion management system (TPMS)?
A trade promotion management system (TPMS) is part of the sales performance management system (SPMS) that offers CPG companies the most advanced capabilities to manage a closed-loop business planning and trade promotion management (TPM) process
What is the role of analytics in TPO?
Manufacturers need analytics to improve their own pricing strategy to drive sales and sustain growth.
What is trade promotion optimization (TPO)?
Trade promotion optimization (TPO) is the process of utilizing integrated goals, factoring in promotion (e.g.
What is trade promotion?
Consumer goods manufacturers face pressing trade investment requests from their retail partners to drive an increase of both revenues and margins.
How is a B2B marketing plan developed and implemented?
A B2B marketing plan must be focused in delivery and broad in application. This means that while consumer marketing can advertise very specifically (one mass-consumed product advertised through print, television commercials, and the Internet) to a wide audience, B2B marketing cannot.
What kind of customers are marketed to with B2B marketing?
B2B marketers generally focus on four large categories:
What is B2B marketing?
Business-to-business marketing (or B2B marketing, as it is commonly known) is part of industrial marketing and it involves the sale of one company’s product or service to another company.
What is Business-to-business (B2B)?
Business-to-business (B2B) refers to business that is conducted between companies, rather than between a company and individual consumers. Business-to-business stands in contrast to business-to-consumer (B2C) and business-to-government (B2G) transactions.
What are the criteria for selecting a consumer goods PLM solution?
Consumer goods leaders are combining best practices in PLM strategies and PLM technology to grow and prosper in today’s challenging business environment.
What are the purposes of consumer goods PLM solutions?
In the fast-changing era of omnichannel commerce, consumer products companies are constantly challenged to achieve more with less. Today's consumers are demanding more innovative products with greater value.
What is a PLM system?
A product lifecycle management (PLM) system is an information management system that can integrate data, processes, business systems and, ultimately, people in an extended enterprise.
What are the challenges in product development?
Bringing any product to market quickly and profitably is an achievement, but in the case of consumer products, it is especially notable due to the short timeframe available and the complexity of factors outside the core product lifecycle data.
What is product lifecycle management?
As a company trying to deliver products that meet consumers’ demands on styles, options, quality, and on-time delivery, they need to leverage all the divisions in the organization that are connected to product design and development.
Why has D2C become more important?
Traditional manufacturers face serious competition from direct-to-consumer companies. CPG companies continue to sell through retailers and distributors, but they can’t ignore direct-to-consumer strategies.
What is “Click and Collect”?
To counter the threat of disruptors, and in response to constant margin pressure from retailers, many CPG companies are exploring ways to reach consumers directly through digital channels.
What does D2C mean for consumer goods companies?
Typically, CPG merchandise is sold by retailers in brick-and-mortar stores and packaging is designed to differentiate a product from its competitors on a pharmacy, grocery, or big box store shelf. Because shelf space is a finite commodity, the CPG market is highly competitive.
What is Direct-to-consumer (D2C)?
Direct-to-consumer means you are selling your product directly to your end customers without third-party retailers, wholesalers, or other intermediaries.
What are the key challenges for CPG companies?
For CPG producers, the competition is fierce for retail shelf space, as well as shelf space in consumers' homes. The industry has become increasingly marketing-driven to facilitate the bond between people and the brands they hope to love.
What are the four types of consumer products?
- Convenience: This type of consumer product is purchased routinely and involves very little thought. Think candy bars, toothpaste, a hairbrush, or a soda can. These types of CPG products often inspire brand loyalty.
What are consumer packaged goods?
Consumer packaged goods (CPGs) is an industry term for merchandise that customers use up and replace on a frequent basis. Examples of consumer packaged goods include food, beverages, cosmetics, and cleaning products.
Cybersecurity & GRC
What is Security of Things?
The scope of IoT security entails safeguarding connected devices and networks. Each ‘thing’ in IoT has a unique identifier and can transfer data over a network, automatically.
What is Data Privacy?
Data privacy or information privacy protects personal information and prevents it from being collected or accessed by a third party. A part of IT, data privacy helps determine what data, within a system, can be shared with others and what should be restricted.
What is Data Security?
Data security or information security or computer security protects data from corruption and prevents unauthorized access to computers, databases, and websites. Data security is an essential aspect of IT for organizations of every size and type.
What is GRC?
Governance, risk and compliance (GRC) is a strategy to manage an organization's governance, enterprise risk management, and compliance with regulations. It is a structured approach that aligns IT with business objectives. It also manages risk and meets compliance requirements effectively.
What is Application Security?
Application security is the general practice of adding features or functionality to software to prevent a range of different threats such as denial of service attacks, data breaches, and data thefts.
What is Cloud Security?
Cloud security or cloud computing security consists of a set of policies, controls, procedures, and technologies that work together to protect cloud-based systems, data, and infrastructure.
What is Infrastructure Security?
Infrastructure security helps secure and protect critical infrastructure of an enterprise. Critical infrastructure uses information technology for functioning. The aim of infrastructure security is to prevent vulnerabilities in the events of sabotage, intrusion and disruptions.
What is identity and access management?
Identity and access management (IAM) is a combination of technologies, business processes and policies that simplify the management of electronic and digital identities.
What is Network Security?
Network security is a subset of cybersecurity. The aim of network security is to protect any data that is being sent through devices in your network and to prevent it from being changed or intercepted.
What is Cybersecurity?
In the digital age, data is a valuable commodity. It comes as no surprise therefore, that instances of cyber-attacks and security breaches are on the rise.
Why is Cybersecurity Important?
With rampant digitization and technology pervading our lives, instances of cyber-attacks are simultaneously on the rise across the world.
How are business continuity and disaster recovery connected?
Disaster recovery focuses on the formulation of a strategy that allows a company to take preventive measures during a disaster. It enables companies to protect themselves from situations that can cause damage to the business in varied ways.
What is a Business Continuity Plan?
Business continuity planning is the formulation of a strategy that ensures safety and continuation of business activities post a tragedy or a disaster caused by theft, fire, cyber-attacks, and natural disasters, among others.
What is a Disaster Recovery Plan?
Disaster recovery planning is a significant aspect of any business. It is useful to protect assets of all kinds in the event of a mishap. It is required by law and is done to enhance business value.
Digital & Analytics
What is the difference between Digitalization and Automation?
Automation, as the term suggests, is the automatic execution of tasks without periodic interference. Whereas, Digitalization is the conversion of analog information into texts, photographs, and voices, among others.
What are the 5 stages of Design Thinking Process?
Design thinking is an iterative process and a solution-focused methodology used to solve complex problems. The model proposed by Hasso-Plattner Institute of Design at Stanford consists of 5 stages namely; Empathize, Define, Ideate, Prototype and Test.
What is Digital Transformation Consulting?
With the changing digital technology, the businesses are changing the way they operate. Digital Transformation Consulting is a service that brings the power of a design-led approach to digital process simplification.
What is Digital Footprint?
Digital footprint refers to the traces of a person on the internet. It reflects his/her online activities. It is similar to the footprints we leave behind while walking on the sand.
How does digitalization help the IT industry?
In the IT sector, digitalization is changing the way customers view businesses and what they offer.
What is Digital Analytics?
Digital analytics is the process of analyzing digital data from various sources like websites, mobile applications, among others. It provides a clear vision to the organization on how users or customers are behaving.
What is digitalization?
Digitalization is the conversion of analog information into texts, photographs, and voices, among others. The transformation is carried out through electronic devices such as scanners or specialized computer chips.
How does digitalization help businesses?
Digitalization implies an enhancement of business activities with the support of information technology to simplify communication systems. It helps firms identify best partner companies and collaborate with them.
What is Design Thinking?
Design Thinking is a process of problem solving that approaches complex scenarios with a creative mindset. The key to the success of this methodology is its focus on the needs of the business. Solutions perfectly in sync with business objectives can help achieve extraordinary results.
What is Digital Transformation?
Digital transformation is a process of forming strategies and planning for organizational changes. It begins with empowering the employees with new tools and methodologies to create data-driven strategies and innovation.
What is Marketing Automation?
Marketing revolves around the concept of driving visitors and converting them into leads. Marketing automation is a software platform that helps automate marketing and sales engagement, generate more leads, close deals, and measure marketing success.
What is user experience design?
It is the process of enhancing user experiences by refining the features of a product or an interface to evoke a positive response. A user experience designer must take every stage of the product lifecycle into account.
What is web experience management?
Web Experience Management is a process of managing the all-round experience of the web user across various touch points in the journey through an organisation’s web presence.
What is retail analytics?
Retail analytics is the process of providing analytical data on inventory levels, supply chain movement, consumer demand, sales, etc. that are crucial for making marketing, and procurement decisions.
What is enterprise analytics?
The process of implementing statistical analysis into business processes in order to achieve enterprise excellence is called enterprise analytics. Enterprise analytics uses data driven decision making techniques.
What is Embedded Systems Software?
Embedded systems software can be defined as specialized programming tools in embedded devices that facilitate the functioning of the machines. The software manages various hardware devices and systems.
What is Systems Engineering?
Systems engineering is an organized methodology of approaching designs and technical operations for smooth functioning and retirement of a system. The emphasis is strongly on software, hardware, documents, and people.
What is PLM?
Global enterprises across industry sectors are defining and deploying digital transformation programs to enable a more flexible and focused business infrastructure to drive new business models, improved production efficiencies and support evolving customer preferences.
WHAT IS PDLC?
Product Development Life Cycle (PDLC) is the process of defining, designing, developing, manufacturing, launching and maintaining a product from initial concepts and goals.
What is embedded software engineering?
The embedded software engineering definition is as follows-
What is product engineering ?
Product Engineering is the process of innovating, designing, developing, testing and deploying a software product.
What is Hardware Engineering?
Hardware Engineering is the process of designing, developing, testing and producing computer systems and various physical components related to computer systems.
What is Oracle HCM Cloud?
Oracle HCM (Human Capital Management) cloud enables HR leaders by delivering an end to end solution to manage every stage of the employee lifecycle, from attracting talent, screening, hiring, onboarding, managing time and absence, managing payroll, compensation and benefits, managing performance
What is Oracle ERP cloud?
What is Oracle SCM Cloud?
Oracle SCM (Supply Chain Management Cloud) is a cloud-based application built by Oracle.
What is Oracle SaaS?
Software as a service (SaaS) is a cloud-based software delivery model in which the cloud provider develops and maintains cloud application software, provides automatic software updates, and makes software availabl
What is Oracle Cloud?
Oracle Cloud is a cloud based computing service offered by Oracle Corporation.
What is Regtech? And Why is it Becoming the Next Big Thing?
Stifled by bureaucratic processes and legacy infrastructure, organizations in the banking sector are increasingly embracing RegTech solutions to address regulatory challenges and requirements, and close compliance gaps much before deadlines.
What are the EBA Regulatory Reporting Requirements?
The European Banking Authority (EBA) is a decentralized agency of the European Union (EU) located in London.
How does the economic model work in community cloud model?
With the community cloud model increasingly become a subject of interest in the IT industry, there is no better time to weigh out its costs and benefits.
What are the different IT technology risks in financial services?
Think of technology as the beating heart of financial services and the digital revolution as the life force coursing through the sector.
How is blockchain revolutionizing the banking and financial services industry?
According to a leading industry website, 40% of Americans haven’t visited either a credit union or a bank in the past six months.
What role does technology play in investment banking?
Machines are likely to take up to 10-25 percent of work across all bank functions with AI and automation, according to a report by McKinsey.
How can technology assist and streamline the insurance claims management process?
Let’s look at Hollywood’s take on artificial intelligence (AI). The depictions include the intelligent robots produced to assist humans in I, Robot; C-3PO in Star Wars; and the sentient computer HAL 9000 in 2001: A Space Odyssey.
Why wealth management can't afford to miss the digital wave?
A tectonic shift in wealth is sweeping throughout the world. Wealth is changing hands, migrating from the West to the East, from established economies to emerging ones, and from clients who reminisce about the pre-digital age to those who appreciate the rise of new-age technologies.
How is technology shaping the future of risk management in financial services?
Risk management in financial service has transformed substantially over the past 10 years.
In 2007, no one would have thought that risk functions could have changed as much as they have in the past few years.
What’s driving core banking modernization?
The banking industry is witnessing large-scale changes. We are in the age of the empowered customer, which is transforming the way financial products are created, delivered, and serviced by banks.
How robo-advisors will shape the future of financial services?
How AI & cognitive computing are transforming financial services?
According to 70% of financial services executives, artificial intelligence in finance and cognitive computing will notably transform their organizational structures by 2020. Adoption of artificial intelligence in finance is not to replace workers, but to help them perform their jobs better.
What is the impact of technology on financial services?
Progressive financial services companies are on the lookout for new technologies to improve efficiency and speed of service, as well as provide better customer experience.
How Chatbots can Deliver Value in the Financial Services Domain?
A growing and wide range of intelligent chat bots are bringing a shift in how services are delivered, designed, and consumed.
What is the importance of asset management?
The asset management industry is dedicated to managing a client’s investment portfolio or holdings such as real estate. This service enables clients to build and maintain wealth.
What is core banking?
Core banking can be defined as a back-end system that processes banking transactions across the various branches of a bank. The system essentially includes deposit, loan and credit processing.
What are core banking solutions?
Core banking systems (CBS) have taken over the banking industry in a big way.
How is cash management different than wealth management?
The financial industry sees a quantum of activities that are far-reaching and overlapping in nature. Management, quite understandably, plays a big part in the smooth functioning of the industry. The 2008 global economic meltdown brought about a change in perspectives and practices.
What is the role of Loan IQ model in the financial industry?
The financial sector and its needs are fast evolving globally, and to keep pace the required changes in the ancillary functions are also seeing a sea change.
What are the advantages of digitalization in banking?
Digitization is the conversion of data into a digital format with the adoption of technology.
What are Cash Management Services?
Cash management services are the services around liquidity management , collection and payment, payroll services , forecasting etc.
What is Cash Management?
Cash management involves collection, handling and usage of cash. It is nothing but managing the channels of collections, payments, and accounting information efficiently.
What is enterprise asset management?
Enterprise Asset management is the process of managing all the physical and intangible/service assets of an organisation across departments, business units, locations and facilities.
What type of network is used in core banking solution?
Core Banking Solution is the process of providing a centralized on-line system where all the data related to transactions, customer data (such as name, profession, income, family members, etc.) are stored and are available to a
What is an AI-based chatbot?
An AI-based chatbot such as HCL Clara is artificially intelligent and learns from each customer interaction progressively to provide increasingly contextualized and personalized responses in each interaction.
How do chatbots help in automation?
Chatbot automation takes the load of responding to customers’ queries off the staff members. Many customers get answers to their queries without the need to interact with a human agent.
How does a chatbot work?
What is a chatbot?
A chatbot is an innovative software program that allows people to communicate with machines in the same way as they converse with each other verbally or through text.
Why is omnichannel retailing important?
The following factors make omnichannel retailing important:
What is omnichannel customer experience?
Omnichannel customer experience comprises personalized customer touchpoints across channels.
What are the platforms for omnichannel commerce?
Commerce by HCL is a powerful customer interaction platform for omnichannel commerce. It features intuitive tools for merchandising, cataloging, precision marketing campaigns, and promotions.
What is omnichannel commerce?
Omnichannel commerce is an integrated business approach in which all relevant channels of commerce can be leveraged simultaneously in a unified manner to capitalize on every potential business opportunity.
What are the benefits of workload automation?
As a meta-orchestrator for continuous automation, HCL’s Workload Automation 9.5 offers several benefits of workload automation, such as:
How is workload automation done?
Workload automation solutions such as HCL Workload Automation 9.5 have sophisticated algorithms to analyze the priority of different tasks and schedule resources accordingly.
What is job scheduling?
The process of allocating relevant resources to specific tasks is known as job scheduling.
What is workload automation?
Workload automation refers to the use of software for scheduling, managing, and executing various business tasks and processes with minimum human intervention.
Why is endpoint security important?
Endpoint security is imperative to stay compliant with government and industry regulations. Without rigorous endpoint security, organizations face the risk of penalties and reputational damage.
How does endpoint management help?
Endpoint management improves the patch success rate and compliance across operating systems. Solutions such as BigFix are crucial for:
What is an endpoint management solution?
An endpoint management solution offers a single platform and console for all endpoint management activities.
What is endpoint management?
Endpoint management involves troubleshooting and upgrading technology terminals like servers, computers, networking equipment, POS devices, self-service kiosks, and so on.
How do you automate digital marketing?
First, you need to understand your requirement and then search for marketing solutions that have relevant features, such as Unica. Compare the solutions to select the most suitable one.
What do marketing automation tools do?
There are various marketing automation tools for various marketing activities.
What are the benefits of marketing automation?
Major benefits of marketing automation are:
Internet of Things (IoT)
Is there an architecture for IoT implementation?
Basis business needs and requirements, IoT reference architectures can be designed at the BU level, or at the enterprise level, and at various levels of IoT adoption.
What is edge computing?
Edge computing is the concept of bringing computation and storage close to the data source.
What are the industries where IoT is applicable?
What is digital twin?
The most simple definition of a digital twin is an image connected to a physical object by a steady stream of data flowing from sensors, thereby reflecting the real-time status of the object.
Is IoT secure?
IoT involves introducing internet connectivity to an ecosystem of unconnected devices, assets and processes.
What are IoT Platforms?
Internet of Things (IoT) strives to connect devices remotely for seamless functioning and ease of operations. An IoT platform bridges the gap between device sensors and data network. It provides an insight into the data used in backend application.
What is Internet of Things (IoT)?
Internet of Things (IoT), as the name suggests, enables connectivity across devices. The device could be smartphone, washing machine, television, microwave, or coffee maker, among others. They are either connected to each other or to the internet.
What are IoT business models?
The synergy of virtual and physical worlds has resulted in the emergence of Internet of Things (IoT).
What are IoT Solutions?
Internet of Things (IoT) solutions have proved advantageous for almost every industry, facilitating creation of new business and boosting efficiency.
What is an IoT device?
Anything that has a sensor attached to it and can transmit data from one object to another or to people with the help of internet is known as
What are smart grid consultants?
Smart Grid consultants provide consulting services to power service providers to manage power distribution and smart grids with continued focus on reducing cost and ensuring reliability.
What is the Smart Meeting Room concept?
HCL envisions smart meeting rooms as collaboration areas where we deploy cutting edge technology solutions for ideas to flow across disparate teams and geographies.
What is a User Experience Score/Office?
With the digital workplace landscape continuously evolving, the focus has broadened from merely enabling IT and users with avant-garde tools/technologies to now incorporating user experience.
What is a digital workplace/futuristic workplace?
Traditional workplaces have undergone a massive transformation and now enterprises are moving to a digital workplace powered by cognition, automation, mobility, active analytics, and other emerging technologies where
What is OpenStack?
What are microservices?
A method of developing software applications as a suite of independently deployable, small, modular services in which each service runs a unique process and communicates through a well-defined, lightweight mechanism.
What is flash storage?
A storage device that stores persistent data on non-volatile solid-state memory chips. Unlike spinning electromechanical disks (i.e., hard disk drives), flash drives have no moving parts.
What is data archival?
Data archiving is the process of moving data that is no longer actively used to a separate storage device for long-term retention.
What is hyper-converged infrastructure?
A hyper-converged infrastructure is an infrastructure model that utilizes a software-centric architecture and has tight integration with the storage, networking, computing, and virtualization software and hardware resources.
What is a software-defined data center?
What is backup and recovery?
Backup is a copy of data and acts as safeguard against any unexpected data loss and application errors. Backing up data requires copying and archiving computer data, so that it is accessible in case of data deletion or corruption.
What is NAS (Network-attached Storage)?
NAS is a single device, sharing its own storage over the network. Unlike SAN, NAS appears to the server as an external storage device.
What is SAN (Storage Area Network)?
It’s a network of devices (can include tape drives and raid disk arrays, among others) all working together to provide an excellent block level storage.
What is the function of network routers and switches?
Switches interconnect physical servers and storage. Routers provide LAN and WAN connectivity. Additional network components provide firewall protection and traffic load balancing.
What is Container Technology?
A container consists of an entire runtime environment: an application, plus all its dependencies, libraries, and other binaries, and configuration files needed to run it, bundled into one package.
What is data center virtualization?
Physical servers provide “host” machines for multiple virtual machines (VMs) or “guests”. A hypervisor running on the physical server allocates host resources (CPU and memory) dynamically to each VM, thus enabling multiple VMs to run on a single physical server.
What is a server?
Servers are machines more powerful and reliable than standard personal computers. Servers respond to requests from other clients for data or resources.
How many tiers are there of data centers?
The Uptime Institute has defined four different tiers of data centers (this definition is most commonly used):
What are the various types of data centers?
Per different customer scenarios, data centers are categorized into many types:
What is a data center?
A data center (DC) is the physical space used for housing servers and associated IT infrastructure like network, storage, data backups, and security, among others, for running IT and business applications.
What is edge computing?
Edge computing describes a distributed computing topology in which information processing is placed close to the things or people that produce and/or consume that information.
What is it service desk?
IT Service desk of any organisation is the point of contact between the IT department and the users of IT services.
What is service desk management?
Service Desk Management/IT Service Desk Management is the process of managing the IT service desk that forms the point of contact between the IT service providers and the IT service users.
What is green data center?
Green Data Centers’ definition can be elaborated as data repositories for systems designed for maximizing energy efficiency and minimizing environmental impact. Green data centers used advanced technologies for data storage, management, and operations on the data.
What is managed print services?
Managed Print Services are a means of reducing cost and improving productivity for an organisation by outsourcing the entire portfolio of print related activities.
What is managed network services?
Managed Network Services’ definition includes complementary services or a complete replacement to an organisation’s in-house IT services. The scope of network services extends from LAN/WLAN management, unified communications to Network Consulting Services and Network implementation services.
What is remote infrastructure management?
Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organisation entirely or in parts from a remote location.
What is IT Infrastructure?
Information Technology Infrastructure is the combination of all hardware, software, networks, applications and database of an organisation that supports and maintains the IT services of an organisation.
What is helpdesk support?
Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organisation to the end users/customers.
What are data center virtualization services?
Data Center Virtualization Services are a means of optimizing data storage space and reducing digital footprint by storing data at locations, geographically separated from applications.
What is data center consolidation operations?
The process of optimizing IT expenditure by efficient usage of Information Technology by using methods such as server virtualization, storage virtualization, cloud computing, etc. is called data center consolidation.
What is storage server?
Storage Severs are used to store the data and applications of an organisation. They serve as store houses for data and applications repositories. The storage servers may be in situ or ex situ, i.e.
What are network services?
Network Services/Managed Network Services are the services of management of networks by IT service providers for their clients. The scope of network services extends from LAN/WLAN management, unified communications to Network Consulting Services and Network implementation services.
What are managed it services?
The IT services of an organisation that are outsourced/offloaded to an external Managed IT Services Provider are called managed IT services.
Life Sciences and Healthcare
What is CDISC and SDTM?
CDISC stands for the Clinical Data Interchange Standards Consortium. It is a global not-for-profit organization that develops data standards for the pharmaceutical industry.
What are Lab Information Management Systems?
Typical Lab informatics system examples include lab information management systems, electronic lab notebooks, lab execution systems, scientific data management systems, instrument data systems, etc. All of these systems help in:
What is Remote Patient Monitoring?
Remote Patient Monitoring (RPM) is a branch of telehealth where subjects/patients are monitored remotely outside the four walls of a typical clinic setting, by leveraging increased penetration of mobility and the advancements in IoT technol
What is Pharmacovigilance (PV)?
Pharmacovigilance (PV) is the process of detecting and monitoring adverse drug reactions (ADR), adverse events (ADE), detecting potential 'signals' throughout the drug/medical device lifecycle, and also tracking trends i
Digital transformation in the healthcare industry?
Digital transformation is the recent trend in healthcare space, where people have started leveraging digital assets.
How does Population Health Management (PHM) transform healthcare?
PHM allows the transition to value-based care by understanding the patient population and knowing the most effective ways to treat them.
What are the benefits of Population Health Management (PHM)?
The benefits of Population Health Management include better health outcomes with reduced care gaps and real-time monitoring.
The following are the key advantages:
What is Population Health Management (PHM)?
Population Health Management is the aggregation and management of patient data across different health information technology resources, the analysis of that data into a longitudinal actionable patient record, and the actions through which care providers can improve both clinical and financial ou
How do we get benefits from big data in Healthcare and what are the use cases?
How do we classify Big data in Healthcare?
What is Healthcare analytics?
Healthcare analytics is the process to ingest, evaluate and derive insights from new and traditional datasets to make better decisions in healthcare.
What is regulatory compliance?
Regulatory compliance is an organization's adherence to laws, regulations, guidelines and specifications relevant to its business processes
What is meant by Biostatistics?
Biostatistics is the science of leveraging statistical inputs, methods, and models to facilitate decision making in biological experiments, at various points across a bioresearch/study lifecycle (starting from conception to design, conduct, detailed analysis, and reporting).
What is Medical Writing?
Changing market dynamics, expiring patents, and depleted product pipelines are all exerting pressure on pharmaceutical companies to outsource non-core activities in an effort to control costs and enhance drug-development
What is Healthcare Consulting?
The healthcare industry is ripe for a revolution. Organizations in the industry around the globe are preparing for the next generation of healthcare services: a consumer-centric, prevention-focused system that cares for patients.
What is clinical analytics?
Clinical analytics has emerged as a significant area of focus for IT leaders among healthcare providers, who are moving toward adopting accountable care.
What are Medical Devices?
Medical devices and diagnostics enable people to have longer, healthier, and more productive lives. Medical devices are considered different from drugs by many.
What is Next Generation Sequencing in Life Sciences Industry?
Next-generation sequencing (NGS) has tremendous potential as a key technology to deliver the next level of healthcare solutions.
What is Lims Software?
Laboratory Information Management System (LIMS) software supports the functioning of a fully-fledged modern laboratory using Information Management System and a virtual software based laboratory system.
What is clinical data management?
The accumulating, documenting and storing data, critical for clinical trials or other clinical procedures, critical to pharmaceutical manufacturers and Bio Tech companies is called Clinical Data Management.
How can manufacturing enterprises evolve under the smart manufacturing Industry 4.0 framework?
HCL as an organization has focused on the smart manufacturing Industry 4.0 framework. Industry 4.0 manufacturing framework has been conceptualized to take the idea of the extended enterprise ahead.
How can blockchain bring forth seamless automotive supply chain management?
The automotive industry is a complex ecosystem with multiple parties involved in the production, distribution, finance, design, marketing, selling, and servicing of vehicles.
How can prescriptive analytics be useful in the manufacturing value chain?
Today’s manufacturing environment is highly dynamic & complex and consists of various stakeholders like multiple suppliers & partners, multiple distribution channels, multiple fulfillment partners, multiple customer types, etc.
How can big data analytics take the manufacturing industry beyond revenue generation?
Big Data management can form the foundation for a variety of new capabilities and ultimately determine the success of customer encounters by identifying correlations between customer data, and scheduling and maintaining data.
What is the road ahead for blockchain in the manufacturing industry?
Blockchain has arrived and it is headed to be a technology that will have a major impact in many industries across the globe. The hype around blockchain is growing, with many technology majors experimenting with this technology for various use cases.
What role can artificial intelligence (AI) play in redefining the manufacturing industry?
Enterprises face major challenges – productivity, budget constraints efficiency, etc.
Media Publishing and Entertainment
What are the adaptive learning systems?
Adaptive Learning System is a tool for transforming the learning system from a passive reception of information by the receiver to an interactive process by collaborating in the education process. Adaptive Learning System is used in education as well as in business training.
What is Enterprise Content Management?
Enterprise Content Management System is a centralized system for storing, organising and documenting an organisations data in the form of documents.
What is responsive manufacturing?
Manufacturing companies have always faced the challenge of meeting customer expectation along with ensuring timely production and increasing ROI.
What is DevOps?
DevOps is an application software development methodology. It is a philosophy that ensures systematic liaison between software development and the various IT operations teams.
What is manufacturing execution systems?
Manufacturing Execution System (MES) are IT enabled systems that provide solutions for improving and optimizing the manufacturing process to the production floor engineers and managers.
What is process consulting?
IT process consulting is the process of streamlining the IT processes of an organisation in order to make it capable enough to meeting day to day IT challenges.
What is ui developer role?
A UI developer’s role is to translate creative software design concepts and ideas into reality using front end technology. They understand the user interface design solution both in its practical intent and creative vision, and convert it into engineered softwares.
What is do-178b?
DO-178B is a software produced by Radio Technical Commission of Aeronautics Inc. (RTCA), used for guidance related to Equipment certification and software consideration in airborne systems.
What is the importance of Merchandising?
- Variety: Merchandising can show customers the variety retailers have within the store so they have a good selection of products to choose from.
What is the role of Merchandiser?
Merchandisers are responsible for everything that happens to a product from the moment it is delivered to the store to the moment a shopper picks it up off the shelf. They monitor product appearance and supply in various stores throughout their designated geographic area.
What is Merchandising?
Merchandising involves the tactics (or business processes) that contribute to the sale of goods and services to the customer for profit.
What are the key benefits of omnichannel approach?
The omni-channel customer experience brings a number of advantages to the table. Below are some of the biggest impacts it can bring to the brand.
What is the difference between Multichannel and Omnichannel?
Multi-channel means retailers are using various platforms to get in touch with the customers’ needs.
What is an omnichannel customer experience and why is it important?
As technology continues to evolve, customers will expect businesses to keep abreast of innovative ways to provide service. Businesses that offer new routes for contact, or easy ways of transacting through technology will find a corresponding increase in customer retention and new business.
What are Merchandising Strategies in retail?
When it comes to merchandising strategies, a “one size fits all” approach won’t suffice.
Why omnichannel is important to retailers in customer service?
Businesses usually treat their websites and physical stores differently. For instance, the stock available on one often doesn’t affect the other.
How retailer should utilize omnichannel to improve their consumer support model?
Back in the day, the only way customers could buy an item was through an in-store visit. Then telemarketing was introduced, allowing customers to make a purchase over the phone. Then the internet came along which enabled us to buy things we wanted online.
What are the essential features of Point of sale system?
A point of sale system that is a seamless part of retail business is necessary. And one that helps retailers business succeed and grow is even better. Following are handful of additional features for retail business POS system:
Why is Point of sale important for retailers?
With POS systems however, they are designed to be user friendly, with a sole purpose of making life easier and business better.
What are the different components of Point of sale system?
POS systems operate on some form of computer with a large display unit, allowing the retailers to essentially run their entire business on one small device. Usually, POS companies offer convenient hardware packages to get retailers started, but the following are a few pieces they might need:
What is the Point of sale?
Point of Sale (or POS in its abbreviated form) is the phrase used to refer to the point—or location—where a sales transaction takes place, such as a checkout line or retail counter.
What is Stock Keeping Unit Rationalization?
In SKU (Stock Keeping Unit) rationalization, a retailer examines the profitability of items and vendors as a whole. When done in a linear fashion, it results in lost sales and bringing back the SKUs.
How Stock Keeping Unit classification helps Retailers understand consumers buying patterns?
SKU classification based on frequency of buys and product relationships is based on two key metrics:
What is Stock Keeping Unit?
A Stock Keeping Unit (or SKU) is a number assigned to a product by a retail store to identify the price, product options and manufacturer of the merchandise. A SKU is used to track inventory in retail store.
How Stock Keeping Unit helps Retail Organizations?
For retailers, Stock Keeping Units, or SKUs, are valuable for tracking inventory. Retailers use coding systems to keep track of their inventory and take a measure of how their sales are tracking.
What is multichannel retailing?
Multichannel Retailing is the process of using multiple channels for selling similar products across different platforms. The platforms may be online and offline and the various channels may be brick and mortar store, online store, mobile store, mobile app store, etc.
What is retail supply chain management?
Retail Supply Chain Management is the process of managing the entire supply chain of retail organisations.
What are the retail merchandising solutions?
Retail Merchandising Solutions provide the entire gamut of retail solutions including, retail analytics, pricing solutions, inventory planning, item pricing, product management, etc. Retail Merchandising Solutions provide flexibility to the system along with reduced time to market.
Supply Chain Management
What is Supply Chain Management Strategy?
Supply chain management (SCM) involves the movement of products and services from suppliers to distributors. SCM involves the flow of information and products between and among supply chain stages to maximize profitability.
What is outsourcing in supply chain management?
SCM outsourcing the entire supply chain management activity of an organisation to an external organisation that specializes in the same.
What is scm in sap?
SAP SCM is a tool provided by SAP AG for managing the supply chain process of an organisation. SCM helps in planning, networking and execution of all supply chain related activities of an organisation.
What is sap supply chain management?
Supply Chain Management is the process of managing and streamlining the entire flow of materials and activities for an organisation, from the supplier side to the customer side.
What are the common types of fraud leading to revenue loss for CSPs?
What are the threat vectors affecting a telecom enterprise?
TME companies has always been on the radar of cyber attackers as these multinational companies build, control, and operate with extremely critical infrastructure, the failure of which could bring a nation to a standstill.
How can quality of service and experience be improved for subscribers?
Two engagement domains to improve quality of service and of experience (QoS/QoE) being provided to subscribers are network operations and customer operations.
What is network analytics ?
In its simplest definition, network analytics involves identifying trends and patterns in network data and using statistical techniques to find out solutions for critical problems in the network.
How do you foresee digital maturity for communication service providers?
The model looks to assess the CSP’s Digital Maturity on 5 key components: Work Culture, Business Agility, Technology Disruptors, Architecture Agility & Digital Governance.
How is media converging into telecom?
Traditional TV distribution is under great stress. It is stuck between changing habits of media consumption, increasing trends of cord cutting, and rising content costs.
How do you monetize 5G?
Per a forecast by ABI research, worldwide revenue from 5G services are expected to be around $250 billion annually and a major pie of this revenue will be cornered by communication service providers (CSPs). With an ever-cha
Big Data Analytics Impact on Telecom Industry
The rapid rise in the use of smartphones and other connected mobile devices has triggered a spurt in the volume of data flowing through the networks of telecom operators.
What is cdr in telecom?
Call Detail Record (CDR) is the detailed record of all the telephonic calls that pass through a telephone exchange or any other telecommunications equipment.
What are leased lines and broadband?
A leased line is a dedicated service contract between a telecom service provider and a customer that provides for fixed bandwidth as well as fixed upload and download speeds. In case of leased lines, each individual customer receives a fixed bandwidth irrespective of other customers.
What is Mainframe Testing?
Mainframe Testing is the testing of software services and applications based on Mainframe Systems. Mainframe testing plays an active role in application development and is instrumental in overall development cost and quality.
What is Mainframe Technology Testing?
Mainframe Technology Testing is the process of ensuring quality business applications by testing mainframe applications with a testing framework.
What is tcoe?
Testing Center of Excellence (TCOE) is a model for centralized testing platform that provides for standardizing test processes and optimal utilization of resources for test purposes. It brings the infrastructure and resources together for achieving excellence in testing functions.
What is pairwise testing?
Pairwise testing, also known as all-pairs testing is the method of finding defects by using a combinational method of two test cases. It relies on the observation that most defects are caused by interaction of at most two factors.
Travel and Hospitality
How an AI / ML led process automation would build governance leading to efficiency improvement ?
Travel industry has and will always be a very process driven and governed industry.
How connected assets with real-time usage information can help in forecasting utilization ?
Travel suppliers like airlines, airports and hotels have always been an asset heavy industry because of the magnitude these industries support to transport and accommodate humans.
How re-alignment of fragmented business process & IT systems can help build process flexibility ?
Travel industry is one of the key drivers of commission modeling, as being an asset heavy industry margins play a key role in the overall profitability of each supplier in the value chain.
How to enhance customer experience to increase market share ?
The very changing dynamics of travel has made this industry a very challenging one, with multiple suppliers and ever evolving passenger experience.