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Application Management Service
What is application management service?
Application Management Services’ definition refers to services of enterprise application management provided by various organizations to companies that need to outsource their enterprise application management processes. These organizations that take up the application management task have IT expertise and expertise of similar application management for other companies operating in the same domain of business.
Financial Services: HCL's Alternative in Managing Applications
ALT ASM™ is HCL's alternative view on IT application management. HCL believes that a CIO needs an incident-free, highly available application environment to service the requests and to reduce the number of tickets to zero.
For a US-based retail chain, HCL performed extensive data cleansing and Data de-duplication. HCL solution resulted in 80% reduction in operational cost around data management.
The majority of IT departments that have been around for any length of time with a reasonable scale of operations would probably have to deal with issues relating to what is known in the industry as "application spaghetti." Depending on the platform or architecture that is the flavor of that time period, a variety of in-house, externally sourced, or packaged applications will have been put in place and tweaked over time to try and align with specific business processes.