Helpdesk Support

What is helpdesk support?

Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organisation to the end users/customers. Help desk support is the level 1 support provided by any organisation to external clients and may be maintained by the organisation itself or may even be outsourced to external service providers.


With multiple patents and an exhaustive knowledge repository, HCL has used the most innovative models to help some of the big names sustain their products and helped it earn a brilliant track record across verticals.


For a leading hotel group who wanted support in their Finance & Customer Management Applications (PeopleSoft CRM), HCL customized CRM Support and helpdesk modules to suit the business requirements which lead to 20% increase in tickets closure within 6 months.