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What is helpdesk support?
Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organisation to the end users/customers. Help desk support is the level 1 support provided by any organisation to external clients and may be maintained by the organisation itself or may even be outsourced to external service providers.
HCL helped a leading hotel in maintaining the system uptime to 99.8% and reduced tickets by over 60% in 6 months by providing PeopleSoft Support
For a leading hotel group who wanted support in their Finance & Customer Management Applications (PeopleSoft CRM), HCL customized CRM Support and helpdesk modules to suit the business requirements which lead to 20% increase in tickets closure within 6 months.