Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organisation to the end users/customers. Help desk support is the level 1 support provided by any organisation to external clients and may be maintained by the organisation itself or may even be outsourced to external service providers.
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The users may be employees of the same organisation that are dependent on the IT department for their work or may be outside customers, who pay for the services of the IT department.
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