What is service automation? | HCL Technologies

What is service automation?

TECHNOLOGY Q&A

Service Automation

What is service automation?

Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions. Service automation helps in achieving multi-dimensional visibility into businesses and helps in streamlining the service process.

WHITEPAPER

Validation Service has now become an integral part of Lab automation Service, specially in the area of Pharmaceutical Industry. Objective of this service is to validate whether the defined purpose for which Lab Automation Project has been undertaken is met or not. In case of Pharmaceutical Industry, this service often considers general rules and guidelines as was laid down by United State’s Food and Drug Administration Act (US FDA).

The software testing lifecycle consists primarily of requirement review, test planning, test design, test development, test execution and test reporting. This white paper looks at applying model-based testing for automating test design and test development phases. Within the test development phase, this looks at applying MBT more specifically to the activity of developing test scripts for automated execution. This sets out the steps involved in building a test automation framework using MBT