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What is service automation?

Technology Q&A

Service Automation

What is service automation?

Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions. Service automation helps in achieving multi-dimensional visibility into businesses and helps in streamlining the service process.


Validation Service has now become an integral part of Lab automation Service, specially in the area of Pharmaceutical Industry. Objective of this service is to validate whether the defined purpose for which Lab Automation Project has been undertaken is met or not. In case of Pharmaceutical Industry, this service often considers general rules and guidelines as was laid down by United State’s Food and Drug Administration Act (US FDA).