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introduction to the topic
It’s no news that the world for Utilities is getting tougher. Whether you’re a regulated or de-regulated utility, customers now expect to access information and complete transactions at the tip of their fingers, either online or on their smart devices. But when customers interact with their Utility it must be on their terms, on their time, on their preferred channel and they expect a resolution the first time.
Because, the customers receive best in class customer experience from companies such as Amazon, UPS, Apple and expect the same simple yet elegant interaction from their Utility, highlighting the need for ensuring a Next Generation Customer Engagement and Billing platform.
In this webinar, you will learn :
- How to strike the right balance between on premise legacy applications and hybrid cloud system to deliver your business goals ?
- How do you engage customers using Omni-channel communication to lower costs and increase Customer Satisfaction ?
- How can contextual intelligence be used to provide actionable insights that elevate Customer Experience ?
Join Jill Feblowitz, Vice President, IDC Energy Insights and Perzad Avari, Director, Energy & Utilities, HCL Technologies on Thursday, February 26th, 2015 at 01:00 P.M. EST to learn how can you build a Next Generation Customer Engagement & Billing Platform in the Utilities Industry.
We look forward to your registration and participation. In case of any queries, please feel free to email us at firstname.lastname@example.org
About the speakers
Vice President,IDC Energy Insights
Director,Energy & Utilities, HCL Technologies