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Sep 02, 2021
The Covid-19 pandemic has been a harbinger for accelerating engineering and operations transformation at a scale and speed never witnessed before. As engineering and operations continue to evolve, a common theme across industries has been the greater adoption of digital engineering to make operations resilient, revitalize business and harness innovation opportunities for competitive positioning....
Aug 05, 2021
AI-based service optimization platforms play a central role in driving customer success for services operations groups in organizations of any size. Watch this keynote to learn How AI service optimization platforms provide accurate and rapid information to drive customer service and support success. How to re-imagine customer operations -from call triage to field service to warranty claims;...
Jul 15, 2021
We are in an era of unprecedented economic uncertainty. Organizations of all shapes and sizes have seen the need to accelerate digital transformation to ensure work productivity and respond to rapidly shifting customer expectations. Data and information have been at the forefront of the transformation. Enterprises have been shifting to the cloud more rapidly now and in this transformation and...