Real-time In-store Insights (RII): Retail Space | Retail AI | HCL Technologies

Solution Introduction

A Non-Intrusive, Intelligent Solution To Reimagine The Retail Space

Omni-channel Retailing

The world of retail is changing. The next-gen shopper has access to unlimited choices, as omni-channel retailing gains predominance. Shrinking product lifecycles and mounting margin pressures threaten the very existence of the traditional retailer, as retail shopping experience undergoes transformation. Strict regulations around end-user privacy make it increasingly more difficult to gain in-store insights around the connected shopper, handing omni-channel retailing the advantage in their bid to match the shopper’s growing expectations. Real-time In-store Insights (RII) by HCL Technologies buys into the limitless power of IoT, enabling the retailer to make real-time, intelligent decisions and reimagine the retail space of tomorrow, while co-creating a personalized shopping experience with the modern, connected shopper.

 

RII utilizes radar sensing technology and camera imaging to capture accurate demographics and real-time locations of shoppers. It utilizes distributed computing technology and AI to track key shopper touchpoints and represents them on web-based dashboards in the form of powerful & correlated retail insights, heat maps and trend reports – facilitating quick tactical and strategic decision making.

 

RII is a versatile solution that can be rapidly scaled up without incurring significant establishment costs, resulting in high ROI. Shopper privacy concerns are easily alleviated, as it can run independently of end-user devices.

Features

A Retail AI Solution That Transforms Businesses Into Next-Gen Enterprises

HCLTECH

Heat Maps, Dwell Times

Highlights key retail touchpoints & in-store interaction times, provides real-time accurate footfall count. Can be correlated with staffing requirements & in-store promotions, and provides insights into queue management & in-store operations

HCLTECH

Interactive Dashboard

Visibility of legacy & real-time retail insights anywhere, anytime on web-based apps. Custom analytics and role-based access for different levels of decision making

HCLTECH

Composite Retail Metrics

Retail analytics that can be integrated with existing ERP, CRM & PoS software and correlated with inventory, sales & profitability metrics

HCLTECH

Scalable, Affordable & Accurate

Re-composable, distributed architecture that supports global deployment, easily retrofittable solution, with minimal IT and structural requirements. Innovative radar technology can overcome inclement in-store conditions and run independent of end-user devices

Benefits

Co-creating The Store Of Tomorrow, Powered By Retail IoT

Redefine Smart Shopper

  • Create rich, contextual demographic sets
  • Correlate with seasonality and product listings
  • Retail analytics driving better understanding of buying behavior

Optimize Store Operations

  • Redefine in-store layout and staffing models
  • Improve inventory turns based on footfall & purchase trends
  • Optimize operational costs

Personalize In-store Experience

  • Run intelligent in-store promotions
  • Track & improve shopper-staff interactions at key touchpoints
  • Design smart planograms, increase conversion rates
  • Personalize in-store retail journey

Scale & Transform

  • Easily scalable architecture ensures high ROI
  • Integrate with PoS & Loyalty programs to improve retention
  • Design adaptable business models based on real-time inputs
  • Eliminate obsolescence and redefine product lifecycles

Functional Workflow

Intelligent Architecture For The Next-Gen Retail Store

Retail Space

Why Us?

Unmatched capabilities expanding new horizons in IoT

DDX

Accelerator for device
IoTization

Pangea

Data Analytics
platform

IDEA Gateway

Reference design for an intelligent device

Platform Acceleration Suite

Build next generation cloud services

LEADER

Global IoT Services Wave for Connected Business Operations, Q4 2018

FORRESTER

LEADER

Worldwide IoT consulting & System Integration services 2016

IDC MARKETSCAPE

WINNER’S CIRCLE

2016 Blueprint Report on IoT

HfS

LEADER

Internet of Things (IoT) Services PEAK Matrix™ Assessment 2019, consecutively for 3rd year

EVEREST GROUP

LEADER

ISG Research Quadrant 2018 on IoT Services, Healthcare IoT, & Connected Cars for US Market

ISG

LEADER

Zinnov Zones 2017 - Global IoT Technology Services consecutively for 2ndyear

ZINNOV

LEADER

Early Traction in Key Verticals for IoT WoRKS™ portfolio

451 Research

LEADER

Avasant Radar View on IoT Services 2019

AVASANT

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