As customers work towards achieving the greatest value from their digital business transformation plans, we help to close the gaps across organizational silos that are impacted by IT Operations services.
Our team of trusted thought leaders and industry-leading technology experts provide best of breed monitoring solutions that take advantage of data aggregation and noise reduction, artificial intelligence (AI) analytics to effectively identify critical situations and automatic remediation triggers.
We use a full suite of solutions to take advantage of industry and technology trends such as cloud platforms, machine learning (ML) for effective analytics, proactive alerting and automation to reduce risk.
Operational Excellence: Understanding Your Baseline
It's important to understand your baseline in order to build resilient, sustainable solutions.
When you work with our team, we're not just focused on what you need today. Our team works with you to understand your expectations from the start. Our workshops bring in all stakeholders, identify the pain points and desired outcomes, and put you in position for successful outcomes.
Business Impacts: Operational Efficiencies and Risk Reduction
As a business stakeholder, you are focused on reducing friction within the system. These might be cost reductions, reducing time-to-value, and managing risk.
Our AIOps solutions may assist with avoiding downtime in your business services. We identify not only IT risks, but risks to the overall business flow, and help you to proactively prevent potential outages.
Business Outcomes: Ongoing Focus on Value
Organizations continue to face an ever-increasing pace of change. Changes to the market, customers, or unseen challenges can impact your business services in ways you might not see now.
Our focus on business value for our customers results in trusted advisor partnerships, helping create resilient AIOps and automation solutions that are designed for long-term operational excellence.
Advisory and Consulting
Application Management Services
Customizations and Integrations
Global Team Focused on Customer Value
James LaverickSenior Solution Director, Practice Service, EMEA
My focus is to understand what the customer’s desired outcome is from a business perspective. This way we can work back to understand the right solution to deliver these business outcomes. Doing it right the first time helps build long-lasting customer relationships.
Leroy ChangGlobal Product Line Head, AIOps, US
I always consider client interaction as a partnership. The combined experiences allows us to produce the most effective IT solutions that provide greatest value to their business.