Cognitive Product Support:Next Phase of Intelligent Support Services
Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.
Sep 06, 2017
Enhancing Agent Experience at Contact Centres
Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses...
Aug 24, 2017
JProfiler-A tool to capture performance bottlenecks
JProfiler is a Java profiler tool and is useful for developers/testers as it can be used to analyze performance bottlenecks, memory leaks, CPU loads and resolve threading issues.
Aug 22, 2017
Digital Twin: Is it just another buzz word?
Digital Twin is a very important concept for the manufacturing sector, which is being swept by a digitalization wave. Digital twin technology leverages big data analytics to empower the manufacture in meeting their performance KPIs in the VUCA world...
Aug 21, 2017
Digitization of Healthcare – Beyond apps to IoT/AI/Big Data
The Blog talks about emerging technologies enabling various stakeholders to improve value to the customer, how Digitization in Healthcare could contribute in saving many lives and betterment of lifestyle. It also talks about the potential threat of...
Aug 21, 2017
Move Over SMAC, the Future of Tech is now RAPID!
The SMAC stack (or Social, Mobility, Analytics and Cloud) has been one of the most used, overused and abused acronyms of the tech industry. Everything tech is linked one way or another to SMAC, they say. True, there have been businesses who didn’t...
Aug 03, 2017
Artificial Intelligence is reaching a critical juncture
This blog takes an interesting stand on the long discussed harms of AI on humanity and human behavior. It dwells into the ever diminishing distinction between AI related threats depicted in famous movies and real world problems.
Aug 01, 2017
Why Every Organization might go for the API Management
Blog sets out to establish the relation between API and micro services. With the increase of Mobility & SOA and with the advent of MicroServices, it is the need for a comprehensive design to expose services as API and enable better integration,...
Jul 31, 2017
Contextual Enquiry, Understanding users with Observation and enquiry
This blog talks about how contextual enquiry has impacted design thinking. Designers are now becoming more motivated to think strategically and holistically before starting any design. Designers are now looking to be a part of the initial research...Pages
Nov 02, 2017
Design Thinking: Putting customer and customer experience at the core of product innovation
Successful companies are increasingly putting customers, not technology, at the heart of product design. It turns out that understanding what problems customers have and how a product can solve them is more important than simply incorporating new...
Feb 01, 2017
Bits & Bytes of Self-Driving Car
‘Autonomous Drive = Self Drive’ However, the key question is: will it ever be possible to have a car that drives itself? The key to success of self-drive cars, may not, fully lie with engineers. We have to also consider, deeply, social factors. This...Aug 21, 2017
Digitization of Healthcare – Beyond apps to IoT/AI/Big Data
The Blog talks about emerging technologies enabling various stakeholders to improve value to the customer, how Digitization in Healthcare could contribute in saving many lives and betterment of lifestyle. It also talks about the potential threat of...
Jul 21, 2017
Improving product support for telecom software through design thinking
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
Aug 22, 2017
Digital Twin: Is it just another buzz word?
Digital Twin is a very important concept for the manufacturing sector, which is being swept by a digitalization wave. Digital twin technology leverages big data analytics to empower the manufacture in meeting their performance KPIs in the VUCA world...
Feb 08, 2018
Introduction to Lambda expression in Java
Lambda expressions or Lambdas are, typically, a simpler way to pass function (behaviour) as an argument to another method or constructor. It is also called as Function Pointers or Function References.Lambdas were introduced in Java 8 and it was the...
Nov 30, 2016
Accessibility Engineering: Doing it the right way
Today, organizations around the globe are making efforts to make their products and services accessible to people with special needs. Engineers must ensure they create products and services that are accessible to people with disabilities.
Mar 09, 2017
Swarm Robotics – The New Coordinated Multi-Robot Technology
Swarm robotics is a rapidly evolving multi-robot technology that draws inspiration from swarm intelligence found in nature. As compared to single robots or other multi-individual systems, swarm robotics offer scalability, stability, cost...