Allowing users to ask questions and interact real-time with a brand on messaging platforms is the new tactic used by businesses. Chatbots are the resources being used to help users solve problems and promote interactivity. Here I am explaining about 5 best practices to be taken care of while building a bot.
Category blogs - Featured
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Cognitive Product Support:Next Phase of Intelligent Support Services
Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.
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5 Best Bot Building Practices
Why Every Organization might go for the API Management
Blog sets out to establish the relation between API and micro services. With the increase of Mobility & SOA and with the advent of MicroServices, it is the need for a comprehensive design to expose services as API and enable better integration, re-use, and agility.
Contextual Enquiry, Understanding users with Observation and enquiry
This blog talks about how contextual enquiry has impacted design thinking. Designers are now becoming more motivated to think strategically and holistically before starting any design. Designers are now looking to be a part of the initial research to get more clarity and information about target users and product, so that they can provide appropriate design solutions to the customers.
