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Contextual Enquiry
527
This blog talks about how contextual enquiry has impacted design thinking. Designers are now becoming more motivated to think strategically and holistically before starting any design. Designers are now looking to be a part of the initial research...
Regression Testing for OEMs and Service Providers
319
Scaling can be at any level: enhancing operations, upgrading software, introducing new software in the present setup, and extending global reach, among others. Solutions such as regression make it possible to scale up to higher levels.
Blockchain
1,604
A McKinsey survey on risk-management maturity of large companies found that only a dismal 5% of them had matured capabilities in managing cybersecurity risks. Because of digital transformation, these companies are even more vulnerable. Blockchain...
Accessibility Engineering
342
Accessibility Engineering has a lot of myths around it due to which most companies tend to shy away from it. In this blog, we try to debunk these myths and show how accessibility makes complete business sense. Read this blog to know more.
Improving product support
805
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
Transforming Product-Centric
584
Large legacy product R&D organizations will have to transform in a non-disruptive way into a Service R&D organizations. This will need extensive collaboration and herein design thinking has a major role to play. Read this blog to find out....
Hyper Personalization
747
Over the years, the focus on standardization through mass manufacturing has shifted to personalization through automation and smart manufacturing. 
Cyber Security in Avionics: Becoming Future Ready
809
The dependence on software in the aviation industry is increasing rapidly. Software systems used by the defence departments are in a constant state of risk, thanks to complex interferences from multiple sources. Protecting the software from cyber...
Design Thinking
880
Many organizations have adopted the design thinking approach as a part of their culture to tackle complex problems and improve their existing products or designs. Following the iterative process of Research, Ideate and Prototype, they have embraced...
Engineering Support Services in the Era of Digital Transformation
274
Technology is growing at an exponential pace. The rapid emergence and maturation of technologies like artificial intelligence (AI), internet of things (IoT), and Industry 4.0 are fundamentally changing how traditional industries operate. As the...
Voice Technology
285
Speech Technology has come a long way since the invention of First Dictation Machine by Thomas Edison way back in 1784. Now machines are able to understand speech with an accuracy close to human performance (Under 5% error rate). Speech Technology...
Improving product support
805
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
Regression
1,964
Present day Industry & its complexities
AWS
773
Ways and means to reduce AWS cost to the company using Python and boto. It analyses the processes that lead to cost leakage, ways to automate them and improve the overall efficiency.
Techocraft
1,039
In today's day and age, business leaders are faced with a lot of information clutter that prevents them from taking informed decisions. Automated text summarization is a technique that can help them sift through all unimportant content and get to...
Digital Twin
1,144
Digital Twin is a very important concept for the manufacturing sector, which is being swept by a digitalization wave. Digital twin technology leverages big data analytics to empower the manufacture in meeting their performance KPIs in the VUCA world...
Using Variability and Volatility
585
Business is usually accompanied by a huge degree of uncertainty and unpredictability that manifests in the form of volatility and variability. Our ability to accept variability and volatility will help us plan smarter processes. By doing so, we also...

Enhancing Agent Experience at Contact Centres
Amit kumar Agarwala - General Manager | September 6, 2017
237 Views

Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses on the agent pool that completes interactions and transactions with the customer. Read on to know more.


JProfiler-A tool to capture performance bottlenecks
Ritu Bhat - Test Lead - Engineering R & D services | August 24, 2017
10281 Views

JProfiler is a Java profiler tool and is useful for developers/testers as it can be used to analyze performance bottlenecks, memory leaks, CPU loads and resolve threading issues.


Digital Twin: Is it just another buzz word?
Kiran Parvathaneni - Global Engagement Manager | August 22, 2017
1144 Views

Digital Twin is a very important concept for the manufacturing sector, which is being swept by a digitalization wave. Digital twin technology leverages big data analytics to empower the manufacture in meeting their performance KPIs in the VUCA world. It encompasses all the digital technologies, and builds capabilities on it. The blog talks about Digital Twin Technology and the ongoing trends in the space.