Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses on the agent pool that completes interactions and transactions with the customer. Read on to know more.
Category blogs - Featured
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Cognitive Product Support:Next Phase of Intelligent Support Services
Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.
Blog Category Listing
319
Jul 25, 2017
Dynamically Scaling Industries with Huge Gamut of Regression Challenges and Their Solution
Scaling can be at any level: enhancing operations, upgrading software, introducing new software in the present setup, and extending global reach, among others. Solutions such as regression make it possible to scale up to higher levels.
Enhancing Agent Experience at Contact Centres
JProfiler-A tool to capture performance bottlenecks
JProfiler is a Java profiler tool and is useful for developers/testers as it can be used to analyze performance bottlenecks, memory leaks, CPU loads and resolve threading issues.
Digital Twin: Is it just another buzz word?
Digital Twin is a very important concept for the manufacturing sector, which is being swept by a digitalization wave. Digital twin technology leverages big data analytics to empower the manufacture in meeting their performance KPIs in the VUCA world. It encompasses all the digital technologies, and builds capabilities on it. The blog talks about Digital Twin Technology and the ongoing trends in the space.
