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Oct 25, 2021

Digital dexterity and Inclusivity – make this a part of your hybrid workplace model

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

A major plight of digital workplace transformation cases has been user adoption. Workplaces all over the world are progressing towards newly available technologies as part of their hybrid transformation. Unfortunately, at the same time, employee use…
While the democratization of IT with the adoption of public cloud has been discussed ad nauseum, the bigger democratization is in terms of business models. Cloud strategy is therefore not just an IT conversation, but a board-level conversation. The…

Oct 20, 2021

Going beyond Infrastructure Migration with Data Center Transformation

Lokesh Madaan General Manager & Global Head of Cloud Solutions & Presales,HCL Google Ecosystem Business Unit

Read this blog to understand the right strategy to pursue data center transformation through the lens of innovation, agility and digital transformation.

Oct 01, 2021

Why do businesses need to transition to a human-centred workplace?

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

The impact of the pandemic on our lives has been universal. It has caused disruptive progress in the workplace, providing an opportunity for companies to revaluate their working policies in this new era of uncertainty. With the promising progress on…
When we talk about customer experience (CX), the discussion usually takes an ‘outside-in’ view from a customer’s perspective, when he/she is trying to reach you while facing a problem with your product or service. From here on, we try and design the…

Sep 24, 2021

Future of Operations: Gig Services in Contact Centers

Harkul Ram Technical Solution Consultant

COVID-19 has disrupted the status quo for most businesses across industries worldwide and forced them to think different and innovate key functions of their CX (customer experience) strategy. Investments in digital and a focus on next-gen…

Sep 02, 2021

Kubernetes Platform: Best Practices for Enhanced Performance & Security

Mohd Umair Akbar Associate General Manager - Azure Cloud Practice

Kubernetes is the de-facto standard in current digital world. As foundation and platform teams are separate, there are certain areas which platform architect should be aware of to build a robust Kubernetes system. This blog presents the best…
Data has become an invaluable resource for any organization operating in the digital world. Extracting relevant and meaningful insights from unstructured data while also catering to the modern, data-heavy needs of enterprises is one of the biggest…

Aug 20, 2021

Fast Forward your journey to Fluid Contact Center with ETP

Sandeep Bajaj Solution Architect (Contact Centre Solutions)

The COVID-19 pandemic has changed the mindset of companies on how to handle their customer service operations. Nobody anticipated the temporary changes done by the companies would become a long-term change. Businesses had to work harder to…