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Designing Multi-experience Contact Centers Powered By AI
88

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Building 5G
61

Jan 13, 2021

Building 5G Highway is all about ecosystem play

Jasjeet Singh Arora DGM – Hybrid Cloud Services

With the emergence of 5G as an integral part in enterprise digital transformation and enabler of Industry 4.0, telecoms are consistently striving to innovate and deliver 5G use cases. The partners and ecosystem play a crucial role in shaping up a...
Multi-cloud networks
153

Dec 16, 2020

Future-proofing enterprise IT with multi-cloud networking

Mohsin Khan Product Manager, Networks Practice

Cloud is the new center of gravity in the IT landscape. While traditional data centers are slowly becoming redundant, businesses expect their IT leaders to prioritize generating business value and improving time to market rather than merely lowering...
Containerized Jenkins
247

Dec 09, 2020

Containerized Jenkins Integrated with AKS

Sachin Sharma Lead Consultant - Azure Cloud Practice

Using Jenkins on Azure Kubernetes Services, we can accelerate the software development process by automating it and running multiple builds in parallel. This helps in automation, creation, and removal of agents to save costs along with the load...
Azure
94

Dec 08, 2020

How to monitor your Azure Infrastructure?

Sachin Kalia Associate Consultant

For enterprises, Azure Infrastructure Monitoring Strategy is a compelling feature. It is very important for the cloud-based services that the enterprise consume. There are sets of Azure native monitoring capabilities which proactively monitor,...
Banking
56

Dec 08, 2020

Hybrid Cloud & its Impact on Banking

Balakrishnan Jayaraman Senior Enterprise Architect

Balakrishnan Jayaraman shares his insight on why Design and building a hybrid cloud should be an iterative approach. Read more.
Digital transformation
85
Rohan Khadabadi writes on why digital transformation is key and how enterprises should have an evolving hybrid cloud strategy powered by digital levers like AI, Big Data and Blockchain. Read more.
Digital Infrastructure
96

Dec 07, 2020

AgileOps - The Future of Digital Infrastructure

Alok Kumar Solution Architect, NGDC

Read insights of Alok Tiwari as shared on why there is a need for adopting Agile methodologies in IT Infra ops.
Hybrid Cloud
46
Aravindan pulls insight on how a carefully devised hybrid cloud strategy would enable enterprises to be efficient. Read more.
Enterprise Service Bus
29,046
The recent buzz around Enterprise Service Bus (ESB) is only matched by the ambiguity with which the term is defined. This blog provides an overview of the basic terminologies, architecture, and core functionalities around the concept of anESB...
What is Digital Infrastructure?
16,354

Apr 21, 2016

What is Digital Infrastructure?

Alan Flower SENIOR VICE PRESIDENT | GLOBAL HEAD – CLOUD NATIVE LABS & ADVISORY SERVICES | CTO – EMEA

Corporate strategies are now based on digital transformation. Businesses are now focussing on customer engagement/UX, rapid innovation etc. A new class of digital infrastructure is evolving, one which better supports this digital transformation.
Designing Multi-experience Contact Centers Powered By AI
88

Jan 15, 2021

Designing Multi-experience Contact Centers Powered By AI

Yatindra Mahajan Practice Head – Networks and Contact Center Services

In most cases, poor omnichannel CX strategy ties back to poor execution to boost customer engagement. Organizations have simply bolted on multichannel support in their contact center operations for new channels like social media, web chat, and SMS....
Containerized Jenkins
247

Dec 09, 2020

Containerized Jenkins Integrated with AKS

Sachin Sharma Lead Consultant - Azure Cloud Practice

Using Jenkins on Azure Kubernetes Services, we can accelerate the software development process by automating it and running multiple builds in parallel. This helps in automation, creation, and removal of agents to save costs along with the load...
Remote working
5,648

Mar 31, 2020

Remote Work Before and During COVID-19

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

COVID-19 is a humanitarian crisis of the highest order. While organizations such as WHO are leading efforts to stop the spread and flatten the curve, many countries are in lockdown, and individuals have begun practicing techniques such as social...
Building 5G
61

Jan 13, 2021

Building 5G Highway is all about ecosystem play

Jasjeet Singh Arora DGM – Hybrid Cloud Services

With the emergence of 5G as an integral part in enterprise digital transformation and enabler of Industry 4.0, telecoms are consistently striving to innovate and deliver 5G use cases. The partners and ecosystem play a crucial role in shaping up a...
IBM
6,695
IBM i platform is most eligible server to be available as a service on Cloud model, but needs to be Optimized. With 80% servers in need of Optimization, Optimize-i helps achieve higher performance typically saving 30-40% of overall TCO. 
LibreSpace
181

Oct 22, 2020

LibreSpace - Reinventing the way of work with a hyperconnected virtual workspace

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Today’s digital workspaces are not only fueled by virtualization and enterprise mobility solutions but are also powered by next gen technologies such as AIOps, cognition, automation, predictive analytics and software-defined networking. As a result...
Reimagining the modern way of working post COVID-19
492

Sep 02, 2020

Reimagining the modern way of working post COVID-19

Nishant Sharma Product Manager - Digital Workplace Business

The global pandemic has allowed us to witness two different forms of working in the last few months. One, where we enjoyed the freedom of going to the office and the other when we had to switch to remote working due to the pandemic.

Aligning Infrastructure with the Publishing Value Chain
Divya Sharma - Senior Manager | March 3, 2016
521 Views

On one hand, publishing is grappling with diminishing margins, non-linear explosion of content, and fickle brand loyalty; on the other hand, publishing has tremendous opportunity to transform with digitization and gear toward a collaborated, connected, converged world. The key is infrastructure.


Software Defined Infrastructure :Why the CIO is still relevant
Saurabh Vadhera - AGM & Product Manager - NGDC | August 27, 2015
851 Views

Despite the initial adoption challenges, Software Defined Infrastructure is being considered as one of the biggest bets for CIOs. Read more.


The Enterprise Workplace of the Future
Saurabh Sharma - Business Manager, Next Gen Workplace Services | August 14, 2015
791 Views

The enterprise workplace of the future will be core to business strategy, ready to offer to an increasingly mobile workforce, choice in workplaces and devices.