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Shared services operations face a multitude of challenges during the COVID-19 pandemic. These include being able to optimize remote work-from-home models, build resilient business continuity plans (BCP), maintain a high due diligence of new partnersh...
The constant evolution of smart technologies and changing customer expectations has irrevocably transformed the business landscape. Artificial intelligence (AI), machine learning (ML), and analytics have fundamentally changed business processes and w...
Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the ...