Dennis Helms is the Solution Architect at HCL Technologies for ERX Enterprise Cloud division. With over 17 years of experience in the IT industry, with the past 10 years in consulting, Dennis brings a wealth of practical know-how to the management, operation, and salesmanship of a services or software product based organization. Dennis’s career has progressed from Junior Developer through the roles of Development Lead to Architect and Enterprise Architect, and eventually to Project/Program Manager, Practice Director, and Pre-Sales Lead – all within the Microsoft technology stack. Dennis is extremely comfortable and thrives in front of executive and technical customers, bringing a professional and concise presence at any phase of the sales cycle or project.

The ERX Enterprise Cloud team have built an AI service management product that business are using for their service transformation needs, especially MSPs. The benefits include reduced call-volumes, improved self-service experience and boosted employee productivity. To learn more, visit our website at https://www.hcltech.com/ERX/Enterprise-Cloud.