Overview
A leading North American steel manufacturer partnered with HCLTech to modernize its operational ecosystem and improve service efficiency across its enterprise landscape. Facing fragmented processes, limited automation and increasing operational complexity, the manufacturer sought an AI-led managed services model to accelerate operational transformation and improve decision-making.
The Challenge
Addressing operational inefficiencies and limited automation
- Fragmented operational workflows limiting efficiency and scalability
- Limited automation across network operations and support processes
- Inconsistent operational visibility impacting proactive management
- Need to improve reliability, productivity and operational responsiveness
The Solution
Implementing AI-led intelligent managed services
HCLTech implemented an intelligent managed services framework combining advanced AI technologies, automation and data-driven operations.
- Enabled AI-led workflow automation to streamline operational processes
- Integrated Palantir Foundry for data orchestration and analytics
- Leveraged HCLTech AI accelerators and operational frameworks
- Improved monitoring, operational insights and proactive issue management
- Established a scalable foundation for continuous optimization
The Business Impact
Improving operational efficiency through intelligent automation
- Achieved 15–20% automation of network tickets
- Enabled roadmap toward 32%+ intelligent ticket automation
- Improved proactive monitoring capabilities across operations
- Reduced manual effort and operational inefficiencies
- Enhanced operational visibility and decision-making
Related Case Studies
AI-powered IT support copilot unified enterprise knowledge, accelerated resolutions and improved employee and customer support experience
Learn more
AI-powered search helps dealers find products faster, improving accuracy, accelerating delivery and driving 20% revenue growth
Learn more
AI‑led contact centre transformation for a national government agency, enabling secure, scalable, and citizen‑centric service across voice and digital channels at national scale.
Learn more
A leading financial services provider in Northern Europe partnered with HCLTech and Google Cloud to modernize its on-prem large-scale VMware infrastructure.
Learn more
IIoT-enabled transformation by HCLTech delivering insights, analytics and enterprise-wide intelligence.
Learn more