Driving data governance transformation for a telecommunications company | HCLTech

Driving data governance transformation for a telecommunications company

HCLTech spearheaded data quality and democratization efforts
5 min read
5 min read

Our client, a leading telecommunications solution provider, sought to centralize data management and ensure data quality and democratization. HCLTech addressed challenges, including lack of system access and poor data democratization. Through modernization, migration and new tool implementations, we helped establish an end-to-end data governance framework, enhancing decision-making capabilities.

The Challenge

Centralized access and data democratization

In the earlier stages, our client faced hurdles due to the absence of centralized access to vital source systems for data quality analysis and dependency tracking. Moreover, there was a lack of an interface promoting data democratization, inhibiting collaborative access and analysis across the organization.


The Objective

Unified data governance and democratization

Our client aimed to govern key business systems/data, maintaining defined and agreed-to data quality standards and promote data democratization across the organization. They sought a unified platform for accessing system information with clear lineage, encompassing both our client and their customer network data. Additionally, they desired a single vendor/tool, such as Informatica, for streamlined data governance. They also intended to populate the Enterprise Data Catalog (EDC) with metadata from the IT landscape, including various analytics platforms.

The Objective

The Solution

Comprehensive data governance solution

We embarked on a transformative journey with our client to address multifaceted challenges in their data management landscape. Facing issues with decentralized access and data democratization, the company sought a comprehensive solution to modernize and streamline their processes:

  • Initiated a comprehensive solution involving modernization and migration efforts
  • Included SaaS migration and architecture support post-product upgrade for enhanced EDC features, performance and bug fixes
  • Streamlined change process by automating code deployment
  • Supported new tool implementations like Advanced Scanner and API integration
  • Automated Business Glossary/Data Element and Snowflake integration
  • Managed metadata tasks such as Active User count and Session data extraction
  • Provided extensive support for establishing end-to-end data governance using
  • Ensured synchronized and up-to-date status across systems for effective decision-making
  • Configured tools cost-effectively using Informatica's best practices
  • Addressed customer queries in collaboration with Informatica support
  • Implemented an end-to-end data governance framework
  • Onboarded Informatica Data Quality (IDQ) tool and validated its capabilities
  • Seamlessly integrated with EDC while handling network data within the established governance framework

The Impact

Empowering data-driven decisions and collaboration for competitive advantage

  • Provisioned a comprehensive view of enterprise data, facilitating data-driven decisions at all levels
  • Fostered innovation and collaboration through data discovery and exploration initiatives
  • Increased data adoption as a core enterprise asset, gaining a competitive advantage
  • Leveraged new technology to establish an automated repository, enabling end-users to search and explore data efficiently
  • Unified metadata across IT landscape and analytics platforms, promoting faster collaboration between business functions
  • Implemented a robust data governance and operating model, ensuring clear accountability for data
  • Facilitated faster collaboration between multiple business functions, enhancing data availability and responsiveness
  • Established a data catalog for transparency and discipline, ensuring data integrity and fostering trust