This client faced several application service management (ASM) challenges, so it embarked on an ASM initiative to bring application monitoring, performance and customer-facing service quality into the future. HCLTech collaborated closely with the client to instill visibility, automation and monitoring to create successful, scaleable success.Download case study
HCLTech commitment to Hi-Tech:
Advances in technology are defining the business and economic landscape worldwide, creating an environment of disruption and transformation that touches Hi-Tech organizations no matter what their size. Customer-centricity is a top priority, which demands network modernization, flexible architecture, upgrades to new business models, and more.
Organizations of all sizes are dealing with complicated issues such as complex supply chains, intense competition, and pressure to continuously innovate to stay ahead of the competition and remain relevant to customers with ever-changing wants and needs.
Corporate leadership at Hi-Tech organizations is focused on merging the missions of business and IT, ensuring seamless alignment of initiatives throughout the organization. Our Hi-Tech offerings and account leaders are focused on clearing the way and providing guidance to achieve these goals.
Impact at a glance
100% of GitHub tickets and VPN connection requests are automated
P1 and P2 incidents decreased from 40 to 4 in a six-month period, a 90% improvement
Buffer resources were reduced by 33%, reaping the client 15% year-on-year productivity growth and 15% cost reduction