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Overview
The HCLTech – Microsoft partnership is built on HCLTech’s world-class digital innovation capabilities combined with Microsoft’s market-leading enterprise technology, helping customers unlock the benefits of Microsoft’s entire portfolio of products and services. We enable enterprise customers to embrace disruptive innovation by migrating to Microsoft Business Applications environments that become strong foundations for our clients’ futures.
The Center of Excellence (CoE) HCLTech has built around Microsoft’s Power Platform (among other solutions) makes us a peerless choice for customers’ digital transformation projects — especially when cumbersome, outdated legacy systems and processes are in urgent need of replacement.
Low code application development customer stories
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HCLTech’s Microsoft Copilot and AI solutions
We leverage Microsoft’s suite to bring outdated systems into the 21st century, replacing legacy apps and building connectors that work with legacy systems to enhance customers’ functionality and user experiences. Work that previously required extensive coding can be achieved at high speed and large scale. And, thanks to our Copilot AI support solutions, the door is opened to automate far more processes than businesses initially believe to be possible.
HCLTech’s Copilot and AI practice includes:
Consultants with 475+ certifications
New customers in the last year
HCLTech is continuously learning and expanding our solutions, in combination with Microsoft Copilot AI products, to enable enterprises to embrace disruptive technology successfully and foster strategic business advantages that set new industry benchmarks and demonstrate our unwavering commitment to cultivating inclusive opportunity.
Focuses have included:
- Developed a comprehensive Dynamics 365 system process catalog of application features to seamlessly integrate out-of-the-box features, promoting efficiency and cohesion
- Employ our “Proven Process” delivery methodology with stage gates for feedback, strategic adjustments and opportunities to enhance value and ROI
- Define and track KPIs to ensure success metrics are met
- Solicit customer feedback via surveys at project milestones and post-support ticket closures
- Offer quarterly roadmap sessions to add value, even when not engaged in active projects
- Keep customers informed on new product features within the Microsoft BizApps suite to support success as products evolve
HCLTech is using Microsoft Copilot AI to improve developer and consultant productivity. By automating the authoring of test script writeups and functional and technical design documents, we aim to make our consultants more efficient.
Advisory services
We empower customers’ success in industries (like healthcare, telco and retail) with Copilot AI by developing proof of concepts to help test Copilot use cases. We also offer Copilot advisory services, such as Copilot Hackathons to uncover new use cases. And, our Copilot CoE helps customers promote Copilot to developer communities.
Dedication to customer success
We continue to add value and maximize ROI for our customers through our predefined delivery “Proven Process” framework which applies Agile principles to deliver quality projects, on time and on budget.
Commitment to long-term satisfaction
Through regular checkpoints, customer feedback and long-term support, including DevOps services and customer success management, HCLTech builds long-term and scalable success for customers. This goal is further evidenced by our vigilant oversight and talented team committed to fulfilling the specific needs of each project.
To help customers use Copilot, we’re:
- Defining clear objectives for Copilot use
- Ensuring a data management strategy
- Prioritizing security
- Identifying internal champions to promote Copilot Studio
- Developing plugins to support extensions to Copilot Studio
HCLTech’s commitment to excellence and innovation in digital transformation has delivered groundbreaking results for our clients while positioning us as a leader in employing technology for business growth.
HCLTech’s go-to-market strategy, centered around Microsoft’s array of resources to enhance business processes in any industry, has been essential to our success. We aim to understand the entire process a customer goes through, from identifying a need and making a purchase decision to implementing the technology and providing ongoing support.
We also support go-to-market strategy with Microsoft Copilot AI offerings:
- Copilot CoE: Governance, Guidance and Innovation, Copilot Maturity Assessment
- Copilot Support-as-a-Service: Support ever-evolving platform and custom Copilot built by everyone, and platform engineering
- Copilot Maker and Dev Enablement: Training programs, Copilot onboarding, Maker onboarding and community enablement
- Legacy Bot-to-Copilot Migration: Bot framework, Bolt 360 and Microsoft PVA
- Bookable Activities: Custom Copilot in-a-day, hackathons and bootcamps
- Copilot Studio Factory: Build and deploy custom Copilots, AI prompts, GenAI plugins and AI models at scale — and DevOps on existing ones
- Guided Assistance for First-Party App Copilot: Adoption framework and monthly office hours for sales, service and finance
- Copilot LOB Enhance POC: Define and develop Copilot strategies for LOB apps
Our growth in talent acquisition and our certification achievements speak to our ability to help organizations scale, with a significant year-over-year increase from 166 individuals with 282 Microsoft certifications as of February 2023, to 205 individuals with 479 certifications in February 2024. This expertise is supported by our:
- 23.4% YoY growth in licenses
- 7.55% YoY increase in monthly active usage
- 134 successful go-live deployments in the last 12 months
- 52 implementations with an accompanying FastTrack customer satisfaction score
- Impressive increase of 124 new customers in the last year
- Fast and efficient three-to-six-month sales cycle, on average
Related Resources
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Downloads
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Qontigo
Qontigo sought to simplify and streamline their request management process with the help of HCLTech.
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Equinor
Equinor partnered with HCLTech to expand its robust Power Apps training program for employees.
MEBU highlights
HCLTech and Microsoft’s
partnership
HCLTech and Microsoft have a rich legacy partnership spanning over 35 years. We are the 1st GSI to be awarded all six Microsoft Solutions Partner Designations and are ranked top 3 globally in achieving 21 Microsoft specializations. Our focus on continuous learning and upskilling, especially through our Consultant-in-Training and Developer-in-Training programs, ensures we maintain an edge in delivering Microsoft solutions.
By utilizing our top-notch digital innovation capabilities in combination with Microsoft’s industry-leading enterprise technology, HCLTech provides technically superior, business-aligned solutions that outperform the competition and enable enterprises to achieve their business goals.
Years of Partnership
Trained Microsoft engineers
Microsoft certified professionals
Microsoft solution partner designations
Microsoft specializations
Awards
Microsoft Dynamics 365 Services Partner of the Year Award — finalist (runner-up)
This award recognizes a partner that excels at providing innovative and high-impact customer solutions centered on Microsoft Dynamics 365 Service products. Being named runner-up demonstrates a high level of business performance through the past year, as well as a complete and unique go-to-market strategy. As well as HCLTech’s expertise and excellence in customer transformation and success — including the use and/or preparation of Microsoft Copilot and AI for customer outcomes.
Microsoft Dynamics 365 Sales & Marketing Partner of the Year Award — finalist (runner-up)
With this award acknowledging a partner that excels in providing innovative solutions based on Microsoft Dynamics 365 Sales & Marketing products, being named runner-up recognizes our expertise and excellence in customer transformation and success, as well as the business performance achieved over the past year. It also recognizes the complete and unique go-to-market strategy we employed, and our use of Microsoft Copilot and AI for customer outcomes.
Microsoft Intelligent Automation Partner of the Year Award — finalist (runner-up)
This award acknowledges outstanding achievements and innovations from partners who have built solutions and services to support the implementation and use of Microsoft Power Automate technology through the past year, as well as a complete strategy for bringing the solutions to market. Recognition demonstrates our commitment to enhance and expand Microsoft’s solutions and services, and to effectively land Copilot within the organization and existing customers.
