Ready for the AI revolution

Beyond the core Copilots, HCLTech is customizing Microsoft Copilot within Dynamics 365 and Power Platform to support industry-specific business processes by leveraging a combination of GenAI, Agentic AI and low-code/no-code tools.

• Industry-specific accelerators: HCLTech embeds Copilot and AI into industry-specific accelerators (e.g., HCLTech Accelerate for Banking, Property) to deliver tangible, relevant use cases within specific business contexts, making Copilot adoption more compelling and immediately impactful.
• Personalized customer experiences: HCLTech deploys Copilot to generate AI-powered emails, chat responses and case summaries personalized by customer data and interaction history, driving impact in sales, marketing and customer service.
• Intelligent automation and app development: HCLTech leverages Copilot within Power Platform to automate complex workflows, build custom apps and create chatbots via natural language prompts, enabling non-technical users to digitize processes across departments.
• Real-time decision support: HCLTech integrates Copilot’s real-time insights, anomaly detection and predictive analytics in finance and operations to accelerate data-driven decisions and reduce operational risks.
• Ethical and Responsible AI implementation: HCLTech implements Responsible AI strategies, ensuring Copilot deployments remain secure, compliant and ethically aligned — critical for regulated industries like healthcare and finance.
• Comprehensive digital transformation partner: HCLTech goes beyond Dynamics 365 implementation to realize the full Microsoft ecosystem potential — including Azure, Microsoft 365 and Power Platform — all infused with AI.

Preparing internal teams

HCLTech has effectively prepared for this paradigm shift in several key ways. Our readiness activities enable our internal team to harness our advanced tools and ensure they have the skills to market and implement them — ensuring a smooth and effective adoption of Microsoft Copilot for our customers.

Examples of this preparation include:

• Internal adoption: Licensed Microsoft Copilot for nearly all employees, providing comprehensive trainings and learning forums to integrate Copilot features into daily activities.
• Talent integration: Integrated 550+ Nuance Enterprise Professional Services personnel, adding deep conversational AI expertise to our capabilities.
• Upskilling and certifications: Continuously train and certify our 80,000+ Microsoft engineers and 30,000+ certified professionals on AI, Copilot and Dynamics 365 advancements.
• Centers of Excellence (CoEs): Operate dedicated Power Platform and AI CoEs that drive knowledge sharing, develop best practices and create reusable Copilot deployment assets and accelerators.
• Proprietary frameworks: Deploy proven methodologies, including Workplace Maturity Assessment, Workplace 360 and Workplace Modernization Index, to guide the Copilot adoption journey.

From implementation to impact — ensuring client success

HCLTech ensures that our solutions and services are not only innovative but also effectively adopted by our clients, leading to measurable improvements in productivity, efficiency and customer satisfaction. Here are some examples of our customer readiness activities:

• Copilot readiness assessments: Delivering dedicated Microsoft 365 Copilot Readiness Assessments that evaluate current environments, identify gaps and define clear implementation roadmaps, including data readiness, security posture and user adoption potential.
• Workshops and proof-of-concepts (PoCs): Conducting “In a Day” envisioning workshops and PoCs that demonstrate tangible Copilot value in clients’ specific contexts, enabling them to visualize benefits and build a strong business case. In partnership with PowerCAT, we deliver 1:Many Copilot Accelerate workshops to effectively raise market awareness and capabilities.
• Data security and privacy guidance: Providing comprehensive guidance on data security and privacy within Copilot environments — addressing client concerns and ensuring compliance with enterprise-grade security features.
• Licensing and cloud adoption guidance: Guiding customers through optimal Copilot licensing paths and preparing cloud infrastructure (Azure, Microsoft 365) for effective integration as a Cloud Solution Provider (CSP).
• Change management and user adoption programs: Implementing structured change management programs and user adoption initiatives, including training and ongoing support, ensuring employees leverage Copilot effectively and maximize its benefits.