GenAI powered Total Experiences (TX) are here
Enterprises are navigating a transformative shift with GenAI, revolutionizing business operations and enhancing efficiency. By integrating legacy platforms and disparate data sources, organizations can create cohesive and interdependent experiences across people, product, process and planet. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless TX to ensure right experiences at the right moment across all channels and devices.
HCLTech and ServiceNow
The Experience Imperative
We define TX as encompassing Innovation Experience, User Experience, Customer Experience and Business Experience. This comprehensive approach breaks down silos and fosters interdependent and intertwined experiences, enhancing satisfaction, engagement and productivity across all touchpoints.
Delivering only the best TX with AI
We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs. With our global presence and ability to implement at scale, we ensure your organization unlocks the full potential of TX powered by GenAI driving excellence and innovation.
of leaders prioritize setting the vision, goals, principles and culture to make their organizations experience-led
of leaders leverage GenAI to extract valuable, real-time information from knowledge databases, improving decision-making
Our Solutions
- Offerings: Beyond ITSM
- Scaling Value
- Experience Enablers
- AI Adoption
Offerings: Beyond ITSM
Solution Brochure
FlexSpace powered by ServiceNow
Transform your business with a holistic Experience-as-a-Service model
Solution Brochure
Accelerate telecom digital transformation journey
Transform value chain workflows with our Telecom Service Management offering
Solution Brochure
AR-powered infrastructure management for smarter IT operations
Integrate AR with our tailor-made automation workflows to streamline both remote and on-site support.
Solution Brochure
Transform experience with HCLTech zero-touch field service operation
Transform field service operations our zero-touch solutions
Scaling Value
Solution Brochure
Integrate Total experience with HCLTech’s AcheiveNow Program
A comprehensive assessment tailored to help you achieve Total Experience across people, processes, and products
Solution Brochure
Drive a secure future with the ComplyNow Program
A strategic approach to compliance excellence powered by HCLTech BRiCS tm
Solution Brochure
Sustainable ITNow Program
A holistic framework designed to empower organizations on their sustainability journey.
Solution Brochure
ValueNow Program
Maximize the potential of your ServiceNow platform with the ValueNow program.
Experience Enablers
Solution Brochure
Revolutionize your business outcomes with HCLTech USM Innovation Incubation Center
Expert driven solutions delivering tangible customer value with ServiceNow
Solution Brochure
Empower your organization with the HCLTech USM experience center
Extract the full potential of your service management solution
AI Adoption
Solution Brochure
Supercharge your AI transformation journey
Lead towards Total Experience with HCLTech and ServiceNow
We think these topics might interest you
Delivering Total Experience with ServiceNow Offerings
Our ServiceNow offerings go beyond standard solutions, delivering personalized, GenAI-powered products tailored to your business needs. We drive automation, efficiency and innovation across ITSM and beyond. Using GenAI-integrated frameworks you can assess, plan and execute transformations that are data-driven, sustainable and aligned with future growth and ESG commitments—all of which form the foundation for delivering TX.
Experts
Solution accelerators
License portfolio
ServiceNow engagements
Leadership Perspectives
We are delighted to double down on our partnership with ServiceNow to enable our clients to unlock value through GenAI. HCLTech’s differentiated portfolio and engineering heritage positions it to deliver practical and customized GenAI use cases to clients as they move forward with their digital transformation agendas.”
C Vijayakumar
CEO & Managing Director, HCLTech
HCLTech offers a wealth of ServiceNow expertise to the world’s leading businesses. It is an honor to extend our partnership to the co-creation of industry specific GenAI solutions that will ignite our customers´ growth engines with transformative experiences.”
Bill McDermott
Chairman and CEO, ServiceNow
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – U.S.
Learn moreLeader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – Europe
Learn moreRecognized as a CX Star Performer in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2025
Learn moreHCLTech AI and Cloud Native Labs with ServiceNow
Hear from Ravi Asrani,Group Vice President, ServiceNow, Ravi Yeddanapudi, Executive Vice President, Digital foundation, HCLTech and Alan Flower, Executive Vice President and Global Head of AI Labs, HCLTech, on transforming industries and building the new age future through AI and Cloud Native Labs jointly with ServiceNow.
Services and Offerings
Seamless Experiences Beyond IT
Our ServiceNow-based solutions use AI and GenAI to deliver personalized IT and user experiences, enhancing engagement, driving resilience and boosting business efficiency.
Transforming through Strategic Innovation
Our value builders methodology drives outcomes through continuous assessment, strategic planning and AI-led automation, helping businesses grow, engage customers and enhance efficiency.
Tailored Excellence for IT Transformation
Our solution enablers deliver tailored features to address your challenges, ensuring rapid IT development, deployment and optimization for speed to market and transformative efficiency.
Reimagined Operations with GenAI
We integrate GenAI with ServiceNow to automate workflows, enhance decisions and boost efficiency, empowering organizations with intelligent automation for a future-ready business landscape.
Resource
FlexSpace powered by ServiceNow
Transform your business with a holistic Experience-as-a-Service model
Accelerate telecom digital transformation journey
Transforms value chain workflows with HCLTech's Telecom Service Management
HCLTech's ComplyNow program
Strengthen your compliance posture with HCLTech's ComplyNow program
Transform the experience with HCLTech zero-touch field service operation
Transform your field service operations with HCLTech's near-zero-touch solutions powered by ServiceNow.
Augmented Intelligence for digital operation
Transforming IT operations with Augmented Intelligence: Seamless automation and Remote support
SustainableITNow program
Empowering sustainable choices for a resilient future
Supercharge your AI transformation journey
Lead towards Total Experience with HCLTech and ServiceNow