ServiceNow: GenAI powered solutions | HCLTech
Transforming Total Experiences at Knowledge24
We have joined forces to deliver new GenAI-led solutions
Reimagining Total experiences with a Generative AI-led approach

Simplifying Experiences with HCLTech and ServiceNow Impactful Collaboration

Imagine a world where every process flows seamlessly. That’s our vision, powered by ServiceNow. As an Elite partner with ServiceNow, we’ve orchestrated 1,100+ successful engagements. From ITSM to ESM, our experts optimize operations, enhance employee experiences and boost customer satisfaction. Through our strategic partnership, we swiftly enable enterprises to adopt ServiceNow’s generative AI capabilities. This unlocks the full potential of AI, optimizing processes and driving innovation across organizations. With our dedicated CoEs, we facilitate innovation, research and development to continuously enhance service offerings and stay at the forefront of enhancing total experiences.

Simplifying Experiences with HCLTech and ServiceNow Impactful Collaboration

HCLTech and ServiceNow

Generative AI





Solution accelerators


License portfolio


ServiceNow engagements

We Are at Knowledge24

Reimagining Service Experience with GenAI-led Approach

In today's digital economy, experiences reign supreme, serving as the currency by which businesses thrive. At HCLTech, we recognize that enterprises no longer simply run a business – they craft and deliver experiences that define their successes. These experiences must be seamless, authentic, purposeful and inclusive, catering to the diverse needs of employees and customers alike.

With our commitment to enhancing experiences, HCLTech is at the forefront of transforming workplaces worldwide. By leveraging the power of GenAI, we supercharge Total Experiences, elevating them to new heights of innovation and efficiency. Through a blend of human-centric technologies, we create, enhance and elevate experiences that transcend the ordinary.

At the heart of our strategy lies the Now Platform by ServiceNow, an intelligent foundation designed to streamline workflows, automate tasks and enhance overall efficiency. Leveraging HCLTech’s expertise alongside ServiceNow's digital workflow solutions, our approach is centered around unifying people, business processes and technology, ensuring a seamless flow of work across all facets of the organization. From front-office interactions to middle-office operations and back-office functions, our solutions provide proactive and preventive measures, maintaining harmony and resilience in every aspect of business operations.

We Are at Knowledge24

Our Speaking Sessions

Ask the Pro Session

02:15 PM PDT May 7, 2024

Strategies for scaling GenAI to transform employee and enterprise experiences

Meet our Pros at HCLTech booth to discover the why and the how of the strategic approach we recommend our customers to take as they embark on their journeys to bring the power of Gen AI into their organizations.

At HCLTech, we leveraging our brain trust of 2,000+ experts to deploy unified experiences and harmonize siloed operations across front, middle and back offices by providing proactive and preventive measures across industries and drive successful business outcomes.

Anubhav Roy
Anubhav Roy

GTM Leader

Nitish Grover

Presales Head

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Theatre Session

04:30 PM PDT May 8, 2024

Harnessing GenAI powered ‘total experiences’ for digital transformation

Embark on a transformative journey to elevate #TotalExperiences for your customers and employees and revolutionize your IT operations through the seamless integration of GenAI capabilities in your technology landscape. Our GenAI-powered solutions on ServiceNow help global enterprises innovate faster, launch products and services at the speed of digital, proactively identify opportunities for efficiency gains and optimize business processes. We design and deploy total experiences for enterprises to make sense of data and make intelligent decisions that generate the best business outcomes.

HCLTech’s global delivery capabilities, deep industry expertise and IPs and consulting-driven approach harnesses the power of the Now Platform®️ to maximize the value delivery to businesses and unlock value through GenAI.

Rakshit Ghura
Rakshit Ghura

Senior Vice President & Global Head 
Digital Workplace Services, HCLTech

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Awards and Recognitions

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023

Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023

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Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023

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Leadership Perspectives

“We are delighted to double down on our partnership with ServiceNow to enable our clients to unlock value through GenAI. HCLTech’s differentiated portfolio and engineering heritage positions it to deliver practical and customized GenAI use cases to clients as they move forward with their digital transformation agendas.”

C Vijayakumar

C Vijayakumar

CEO & Managing Director, HCLTech

“HCLTech offers a wealth of ServiceNow expertise to the world’s leading businesses. It is an honor to extend our partnership to the co-creation of industry specific GenAI solutions that will ignite our customers´ growth engines with transformative experiences.”

Bill McDermott

Bill McDermott

Chairman and CEO, ServiceNow

Services and Offerings

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