Leading the charter with Total Experience and Agentic AI
Enterprises are navigating a transformative shift with GenAI and Agentic AI, revolutionizing business operations and enhancing efficiency. By integrating legacy platforms and disparate data sources, organizations can create cohesive and interdependent experiences across people, product, process and planet.
At HCLTech, we help you transform how you work by unlocking the full potential of the ServiceNow platform.
Our approach goes beyond platform enablement. We combine business consulting, design-led implementation and continuous value realization to deliver measurable impact. By focusing on experience-led workflows, intelligent automation and data-driven decision-making, we help businesses modernize operations with confidence. Supported by Agentic AI and our proven transformation frameworks, clients benefit from safer automation, faster response cycles and a future-ready digital ecosystem.
Delivering only the best TX with AI
We define TX as encompassing innovation experience, user experience, customer experience and business experience. This comprehensive approach breaks down silos and fosters interdependent and intertwined experiences, enhancing satisfaction, engagement and productivity across all touchpoints.
We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs. With our global presence and ability to implement at scale, we ensure your organization unlocks the full potential of TX powered by GenAI driving excellence and innovation.
of leaders prioritize setting the vision, goals, principles and culture to make their organizations experience-led
of leaders leverage GenAI to extract valuable, real-time information from knowledge databases, improving
Our Capabilities: Why Choose Us?
We combine proven ServiceNow expertise with end-to-end capabilities to help enterprises modernize their digital operations with speed and confidence.
With decades of domain experience and a large pool of 3,000+ certified practitioners, we deliver consulting, implementation and managed services that scale globally and operate 24/7.
Our industry-specific approaches ensure solutions that fit real-world needs, while our proprietary accelerators and frameworks help fast-track adoption and drive measurable outcomes.
Modernize ITSM, ITOM and enterprise service management to simplify request-to-resolution across teams
Craft hyperpersonalized, frictionless experiences across employee and customer touchpoints using journey mapping, CX/EX design and ServiceNow workflow orchestration
Identify automation candidates with process mining, deploy low-code workflows and measure outcomes with clear KPIs
Accelerate business apps on the ServiceNow platform using low-code builders, integrations and modern release pipelines
Deploy production-ready agents for repetitive tasks, augment decision workflows and implement agent lifecycle management and observability
Policy-driven automation, data lineage, role-based access and audit-ready workflows
Our Solutions
- Offerings: Beyond ITSM
- Scaling Value
- Experience Enablers
- AI Adoption
Offerings: Beyond ITSM
FlexSpace powered by ServiceNow
Transform your business with a holistic Experience-as-a-Service model
Accelerate telecom digital transformation journey
Transform value chain workflows with our Telecom Service Management offering
AR-powered infrastructure management for smarter IT operations
Integrate AR with our tailor-made automation workflows to streamline both remote and on-site support.
Transform experience with HCLTech zero-touch field service operation
Transform field service operations our zero-touch solutions
Scaling Value
Integrate Total experience with HCLTech’s AcheiveNow Program
A comprehensive assessment tailored to help you achieve Total Experience across people, processes, and products
Drive a secure future with the ComplyNow Program
A strategic approach to compliance excellence powered by HCLTech BRiCS tm
Sustainable ITNow Program
A holistic framework designed to empower organizations on their sustainability journey.
Experience Enablers
Experience Enablers
Supercharge your AI transformation journey
Lead towards Total Experience with HCLTech and ServiceNow
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HCLTech and ServiceNow: The Partnership You Need
Our ServiceNow offerings go beyond standard solutions, delivering personalized, GenAI-powered products tailored to your business needs. We drive automation, efficiency and innovation across ITSM and beyond. Using GenAI-integrated frameworks you can assess, plan and execute transformations that are data-driven, sustainable and aligned with future growth and ESG commitments, all of which form the foundation for delivering TX.
Years of ServiceNow partnership
ServiceNow Emerging Partner of the Year
Experts
Solution accelerators
ServiceNow projects delivered
Average CSAT
Leadership Perspectives
We are delighted to double down on our partnership with ServiceNow to enable our clients to unlock value through GenAI. HCLTech’s differentiated portfolio and engineering heritage positions it to deliver practical and customized GenAI use cases to clients as they move forward with their digital transformation agendas.”
C Vijayakumar
CEO & Managing Director, HCLTech
HCLTech offers a wealth of ServiceNow expertise to the world’s leading businesses. It is an honor to extend our partnership to the co-creation of industry specific GenAI solutions that will ignite our customers´ growth engines with transformative experiences.”
Bill McDermott
Chairman and CEO, ServiceNow
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – U.S.
Learn moreLeader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – Europe
Learn moreRecognized as a CX Star Performer in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2025
Learn moreHCLTech AI and Cloud Native Labs with ServiceNow
Hear from Ravi Asrani,Group Vice President, ServiceNow, Ravi Yeddanapudi, Executive Vice President, Digital foundation, HCLTech and Alan Flower, Executive Vice President and Global Head of AI Labs, HCLTech, on transforming industries and building the new age future through AI and Cloud Native Labs jointly with ServiceNow.
