Empowering connectivity beyond boundaries
Our holistic telecom customer life cycle management approach creates a one-stop solution for our clients. From demand generation, order management and fulfilment, complete omni-channel sales, customer support, product support, analytics, retention and collection services to increased sales efficacy.
Comprehensive telecom solutions for seamless connectivity
HCLTech utilizes the capabilities of its telecom innovation labs, digital process delivery systems and engineering services to offer customers a solution that is scalable, standardized, and futuristic.
Lead to order
Design and deliver effective multi-channel outbound sales campaigns as well as inbound sales conversions, for effective lead generation.
End-to-end order management and fulfillment for enhancing customer satisfaction.
Collections and recoveries
Technologies and analytics-driven end-to-end collection management, including both early and late-stage recoveries.
Customer experience management
Technology platform based on end-to-end customer support services.
Trouble to resolve
Troubleshooting, remote and triage support for consumers, enterprises and product offerings.