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Overview

Elevating the Enterprise Function to Streamline your Utilities Operations

With the integration of multiple technologies (intelligent automation, artificial intelligence, internet of things, blockchain, etc.), the utilities sector is undergoing a significant shift. All these digitalization efforts are crucial for the success of customer transformation programs. By combining our technology-led digital operations model, engineering capabilities and diverse software and technology stack, HCLTech Digital Process Operations (DPO) helps clients adapt to ever-changing business requirements.

Elevating the Enterprise Function to Streamline your Utilities Operations
Solutions

Leveraging digital solutions for transformation initiatives

HCLTech enables utilities organizations to achieve increased performance levels and accelerate their journey towards future-ready solutions.

iMPACT analytics

Assists our clients in optimizing growth strategies and delivering personalized experiences by providing key insights around customer and vendor behavior and purchasing and selling patterns.

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Engage Model

HCLTech’s Engage’ model offers support for utility companies that need a comprehensive service and infrastructure solution.

mCEM

Putting customers in control of their account and energy usage – mCEM provides a true customer experience as an application.

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Services

Evolving needs of Utilities enterprises

A customer-centric approach, strong execution capabilities and focus on innovation.

Connections to Collections Operations Management

End-to-end utility billing services include meter reading, invoice production and distribution, payment receipting, debt management, financial performance reporting, and reconciliations.

Customer Experience Management Services

We understand the need to connect with customers across various channels and deliver customized interactions based on their requirements.

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Smart Metering Management

With the increasing deployment of smart metering systems, there’s a need to smoothen the transition and negate the associated risks.

Digital-as-a-Service

HCLTech’s digital solutions position the customer, device, organization and business processes at the core of transformation.

Case Studies

Transforming the sales lifecycle management for a leading cloud service provider
Digital Operations | Case study

Transforming the sales lifecycle management for a leading cloud service provider

Accelerating Pearson's educational excellence with test center efficiency
Media and Entertainment | Case study

Accelerating Pearson's educational excellence with test center efficiency

Strengthening regulatory adherence for a leading retail bank through real-time compliance checks
Business Process Operations | Case study

Strengthening regulatory adherence for a leading retail bank

European bank
Business Process Operations | Case study

Driving KYC transformation across the enterprise for a leading European bank

Automating chargeback processing for a regional European bank to enhance efficiency and customer satisfaction
Business Process Operations | Case study

Automating chargeback processing for a regional European bank to enhance efficiency and customer satisfaction

Sanction and screening services for a leading European investment bank
Business Process Operations | Case study

Sanction and screening services for a leading European investment bank

Trends and Insights

Unlocking sustainability in supply chains: The critical role of data
Business Process Operations | Article

Unlocking sustainability in supply chains: The critical role of data

How will you achieve accelerated outcomes?
How will you achieve accelerated outcomes?1

How will you achieve accelerated outcomes?

Connect with us to understand how we help organizations with transformative strategies for utility excellence.