Reimagining enterprise collaboration with HCL Rendezvous | HCLTech

Reimagining enterprise collaboration with HCLTech Rendezvous

Discover, monitor, and automate UC platforms to deliver a seamless user experience

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Digital Collaboration: Empowering the Future Workplace Strategy

An exclusive whitepaper on Unified Communication and Collaboration

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Overview

Empowering future workplace through digital operations

HCLTech Rendezvous helps manage a multi-vendor collaboration infrastructure that includes chat, voice, and video among others. Whether it’s on-premises, or on the cloud, or hybrid, our vendor agonistic solution changes the paradigm of operations with the help of three key modules—discover, monitor, and automate.

A new-age technology that transforms traditional operations to digital with ease for an enhanced user experience. It automatically identifies a gap and raises a ticket with actionable insights for a faster solution to fix the issue. This solution fixes real-time issues, delivering an exceptional end-user experience, enhancing employee productivity, and improving business efficiency.

HCLTech Rendezvous offers improved managed workplace services and helps you embrace an enterprise journey to enable a world-class communication, user experience, and collaboration infrastructure

Modules

True discovery of unified communications infrastructure

Servers
& topology

Users
& groups

Ticket
analysis

Applications
& license

Intelligent automation

Third party
API
integrations

Platform
migration

Selfheal

MACD
automation

End-to-end monitoring of UC Infrastructure

Proactive
monitoring

360° call
quality

UC platform
health

Synthetic
traffic
generation

Benefits

360-degree
insights

Get complete visibility on your infrastructure footprints and adoption including, types of services, usage patterns, and end-of-life/support

monitoring

Intelligent
monitoring

Proactive, real-time, and seamless end-to-end monitoring of services to identify gaps and diagnose issues using artificial intelligence

productivity

Improved
productivity

Maintain operational efficiency without increasing cost with the help of self-healing and assisted healing capabilities

monitoring

Synthetic
monitoring

Diagnose problems with the help of synthetic agents before it hits the production environment using AI and ML

wave dots line

Vendor &
architecture
agnostic

A single dashboard to identify and solve business-critical issues involving multiple vendors and technologies irrespective of deployment types

dia wave

Cognitive
automation

Automate repetitive tasks such as MACDs, service requests, and migration jobs using artificial intelligence (AI), machine learning (ML), and natural language processing (NLP)

Customer challenges

Opportunities to partner with our clients

We are unable to decipher complex telephony information at a scalable rate

No single pane of glass dashboard to manage Unified Communication infrastructure

No actionable insight across collaboration footprint

No synthetic agent to report problem proactively

Require standardization of service configuration and dial plan

How to enable full lifecycle management and multi-vendor interoperability?

How to get rid of repetitive tasks consuming maximum time?

How to adopt a factory model of migration?

Adoption & trend analysis

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