Overview
Empowering future workplace through digital operations
HCLTech Rendezvous helps manage a multi-vendor collaboration infrastructure that includes chat, voice, and video among others. Whether it’s on-premises, or on the cloud, or hybrid, our vendor agonistic solution changes the paradigm of operations with the help of three key modules—discover, monitor, and automate.
A new-age technology that transforms traditional operations to digital with ease for an enhanced user experience. It automatically identifies a gap and raises a ticket with actionable insights for a faster solution to fix the issue. This solution fixes real-time issues, delivering an exceptional end-user experience, enhancing employee productivity, and improving business efficiency.
HCLTech Rendezvous offers improved managed workplace services and helps you embrace an enterprise journey to enable a world-class communication, user experience, and collaboration infrastructure
Modules
True discovery of unified communications infrastructure
Servers
& topology
Users
& groups
Ticket
analysis
Applications
& license
Intelligent automation
Third party
API
integrations
Platform
migration
Selfheal
MACD
automation
End-to-end monitoring of UC Infrastructure
Proactive
monitoring
360° call
quality
UC platform
health
Synthetic
traffic
generation
Benefits
360-degree
insights
Get complete visibility on your infrastructure footprints and adoption including, types of services, usage patterns, and end-of-life/support
Intelligent
monitoring
Proactive, real-time, and seamless end-to-end monitoring of services to identify gaps and diagnose issues using artificial intelligence
Improved
productivity
Maintain operational efficiency without increasing cost with the help of self-healing and assisted healing capabilities
Synthetic
monitoring
Diagnose problems with the help of synthetic agents before it hits the production environment using AI and ML
Vendor &
architecture
agnostic
A single dashboard to identify and solve business-critical issues involving multiple vendors and technologies irrespective of deployment types
Cognitive
automation
Automate repetitive tasks such as MACDs, service requests, and migration jobs using artificial intelligence (AI), machine learning (ML), and natural language processing (NLP)
