300 Global Organizations Reveal the Future of Application Support and Maintenance (ASM)

300 Global Organizations Reveal the Future of Application Support and Maintenance (ASM)

Our survey reveals that currently ASM accountsfor 38% of large organisations’ overall IT budget each year. Thoseorganisations that outsource their ASMfunction, saw a 32% increase in support tickets. This indicates thatmany organisations are struggling to meet users’heightened expectations of application performance.

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