Job Description
Admin-hardware break fix
Job Summary
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Location: Bergen
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Project role: Admin-hardware break fix
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Skills: Desk Side Services
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No. of positions: 1
Job description:
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Technical Support Specialist
5 days onsite
Language required: Norwegian speaker
Job Description:
- Technical Support: Provide assistance to users regarding computer software and hardware operations, resolving issues efficiently. Provide hands & feet support to backend technical teams for IMAC/D and Break & fix cases related to Enterprise equipment.
- Provide meeting room support
- Installation and Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
- Problem Diagnosis: Conduct diagnostics to investigate and resolve technical problems, including reading technical manuals and conferring with users.
- User Training: Develop training materials and procedures, or train users in the proper use of hardware and software.
- System Maintenance: Oversee daily performance of computer systems, responding to system messages and alerts, and conducting regular software and hardware updates.
- Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.
- Collaboration: Work with staff, users, and management to establish requirements for new systems or modifications and refer major issues to vendors or technicians for service.
- Provide Asset management support
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few