Administrator with DWP-FSS-Desk Side Services in Luxembourg | HCLTech
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Job Description

Administrator

Job Summary

  • Location: Luxembourg

  • Project role: Administrator

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Desk Side Services

  • No. of positions: 1

Job description:

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering
industry leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

Tech Lounge Specialist / Deskside support specialist

Fulltime role

5 days onsite

Job Description

  • Provide direct face-to-face world class end user support experience in a walk-up IT bar environment

  • Provide primary support to executive users

  • Greet and assist users with the check-in process

  • Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues or perform warm hand off to an available guru with bandwidth

  • Provide support for corporate sanctioned employee owned devices

  • Schedule appointments taking into account user availability and the workload of the team

  • Owns the user experience; including identifying and averting potential escalations

  • Become experts in and demonstrate new and upcoming technologies

  • Provide user training on business applications, operating systems, and interprets and communicates IT policies at a level appropriate to the audience

  • Develop and share solutions to application, operating system and firmware issues

  • Partner with L3 support teams as appropriate to ensure problem resolution is obtained

  • Perform problem management on existing and new ticket

  • Assist with the onboarding of new users including phone setup, access requests, and computer setup

  • Work with procurement staff to purchase hardware and software

  • Assist with completion of corporate documentation as necessary

  • Perform network and corporate application account administration

  • Perform asset management loaner and retrieval

  • Ensures configuration and inventory management database entries are complete and accurate

  • Distribute peripherals and manage inventory levels for lounge

  • Complete installation and testing of computers and peripherals within established standards and guidelines

  • Local travel as needed

  • Perform other duties as assigned

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

  • Global careers and mobility
  • A flexible (remote) working environment with work-life balance
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few
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