Job description:

We are seeking experienced Dynatrace Migration Specialists to join our team for migrating our customers from Dynatrace On-Prem to Dynatrace SaaS. The ideal candidates will possess strong Dynatrace administration skills and have the ability to work closely with customers to drive forward migration efforts.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.