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Associate consultant
Job Description
Associate consultant
Job Summary
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Location: Bangalore
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Vmware
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No. of positions: 1
Job description:
Good working & troubleshooting skills of VMware Horizon View versions. Good working & troubleshooting skills of VMware ESX & ESXi & vSphere versions. Good working & understanding on ITIL Framework. Handon experience or knowledge in ControlUP Good working & troubleshooting skills of VMware Airwatch & Mirage versions. Good understanding and troubleshooting user level issues Good understanding & troubleshooting skills on Windows Server 2008/2012 Administration and troubleshooting Skills (Active Directory, Group Policy and SCCM etc.) Participation on Major/Severity incidents for resolution and perform root cause analysis (RCA) for the Major incidents Excellent Knowledge on x86 Servers with one or more of the following vendors: IBM, Dell Chassis & Rack mount servers, HP Chassis & Rack mount, Cisco UCS, etc. Knowledge & troubleshooting skills on Storage Technologies Experience: RAIDs, Fiber Channel and iSCSI with one of the following vendors: EMC, Netapp, Equal logic, HP EVA/Left hand. l. Incident, Problem and Change Management (Service Now) and SLAs
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.