Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-MySQL Admin,SQL Developer

Job Summary
The Subject Matter Expert in Support & Operations plays a crucial role in ensuring timely resolution of escalations and incidents while adhering to quality norms and service level agreements (SLAs). This position is vital for maintaining high customer satisfaction through effective communication, detailed analysis, and knowledge sharing within the team and with stakeholders.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Mysql Administration And Sql Development Skills To Analyze Issues And Implement Solutions In Accordance With Slas.
  
  2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures, Maintaining Effective Documentation, And Facilitating Knowledge Sharing To Enhance Team Capabilities.
  
  3. Validate Change Order Implementation Plans Using Sql Queries And Mysql Performance Metrics, Ensuring Adherence To Human Error Compliance And Participating In Capacity Planning Discussions.
  
  4. Actively Engage In Customer Meetings To Gather Feedback And Address Any Concerns, Using Sql Reporting Tools To Present Data-Driven Insights That Drive Positive Customer Experiences.
  
  5. Validate And Analyze Reports, Including Root Cause Analysis And Trend Analysis, Utilizing Mysql And Sql Developer Tools To Provide Actionable Insights For Performance Improvement To Key Business Stakeholders.
  
  Skill Requirements
  1. Proficient In Mysql Administration And Sql Development With A Strong Understanding Of Database Management And Optimization.
  
  2. Solid Analytical Skills For Performing Root Cause And Trend Analysis.
  
  3. Excellent Communication And Presentation Skills To Effectively Interact With Stakeholders.
  
  Certification
  1. Optional But Valuable Certifications Include Mysql Database Administrator (Cmdba) And Sql Developer Certification.