Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-RabbitMQ,IBM MQ

Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality norms and service level agreements (SLAs). This position is essential for maintaining high customer satisfaction through effective communication, analysis, and operational excellence.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Rabbitmq And Ibm Mq As Per The Agreed Slas.
  2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops), Maintaining Effective Documentation, And Facilitating Knowledge Sharing To Enhance Team Performance.
  3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning For Rabbitmq And Ibm Mq Environments.
  4. Actively Participate In Customer Meetings To Gather Insights Into Issues Faced, Ensuring Positive Feedback And Customer Satisfaction Through Effective Use Of Support Tools And Communication Strategies.
  5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Data From Rabbitmq And Ibm Mq, Presenting Reports To Key Business Stakeholders To Enable Informed Decision-Making.
  
  Skill Requirements
  1. Solid Proficiency In Rabbitmq And Ibm Mq, Including Architecture, Configuration, And Troubleshooting.
  2. Strong Analytical Skills With The Ability To Conduct Root Cause Analysis And Trend Analysis.
  3. Excellent Communication Skills To Liaise With Customers And Stakeholders Effectively.
  4. Demonstrated Ability In Mentoring And Knowledge Sharing Within A Team Environment.
  
  Certification
  1. Optional But Valuable: Ibm Certified Solution Architect Mq Or Rabbitmq Certification.