Job description:

Lead the implementation of initiatives and programmes that deliver improved Post Sales Annuity performance Provide Subject Matter Expertise on post sale dynamics, opportunity areas and best practise for both direct and channel business Provide insight on analysis and inform on root causals for trends, identify areas for improvement and implement actions to address Lead cross collaboration efforts (Delivery, CE, sales, finance) to improve post sales performance from both revenue and profit perspective Ensure Annuity Performance is front and centre within country management processAnnuity P&L Hydraulics Deliver visibility and clarity to the Go-To-Market organisations on the performance hydraulics specific to the country. Contribute to the formulation of strategies to mitigate potential issues, improve trends and exploit growth opportunities. Annuity Toolkit Provide input and feedback to central team to ensure required tools, information and insights are available to deliver performance clarity and appropriate actions Act as Subject Matter Expert with GTM communities on the availability and deployment of tools and reporting that support improved annuity performance Utilise available information to educate and support other teams whose actions influence post sales annuity e.g. pricing community

• To design strategic and tactical plans to further enhance the Compliance of the organization
• To effectively manage the Delivery Compliance team aligned to engagements and act as the engagement escalation point for ongoing issues.
• To ensure adherence to defined program & methodology and manage the administration, back office & other tasks/ requirements aligned to the Delivery Compliance Team.
• To review the assessments conducted by the Engagements risks teams and give feedback to the team.