Job Description
Client delivery director
Job Summary
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Location: Rhode Island
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Project role: Client delivery director
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Qualification: Bachelor of Technology/ Engineering
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Experience: >11 Years
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Skills: Program Management
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No. of positions: 1
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Pay Range Minimum: $91000
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Pay Range Maximum: $185900
Job description:
A Program Director in software delivery and customer management is a senior leadership role responsible for overseeing large-scale, cross-functional programs that span software development, deployment, and client engagement. This role blends strategic vision with operational execution, ensuring that programs deliver measurable business outcomes while maintaining high standards of customer satisfaction. Key Responsibilities1. Program Oversight & Delivery ExcellenceLead end-to-end delivery of software programs including presales, due diligence, development, deployment, UAT, and training.Define and implement customer-focused product delivery strategies.Establish governance frameworks and manage international resources across geographies.2. Customer & Stakeholder ManagementAct as the primary point of contact for clients, ensuring alignment between delivery and customer expectations.Drive client-centricity and maintain high Customer Satisfaction Survey scores.Collaborate with sales teams to bring in new business and expand existing accounts.3. Team Leadership & Talent DevelopmentBuild and motivate high-performing teams across locations.Mentor program managers and project leads, fostering a culture of excellence and accountability.Oversee hiring, onboarding, and performance management in collaboration with HR.4. Strategic Planning & ExecutionTranslate business strategy into executable program plans.Align cross-functional teams around shared goals and delivery milestones.Monitor KPIs such as profitability, innovation metrics, cycle time reduction, and waste minimization.5. Technology & InnovationLead initiatives in data warehousing, ETL development, and business intelligence.Apply Agile SCRUM methodologies and SDLC best practices.Explore emerging technologies including Generative AI, Python, and mobile platforms. Skills & QualificationsExperience: 15 25 years in IT program management, with at least 8 years in data and analytics delivery.Leadership: Proven ability to lead programs with 200+ associates.Technical Expertise: Strong background in data warehousing, BI tools, Microsoft technologies, and Agile frameworks.Soft Skills: Strategic thinking, stakeholder communication, conflict resolution, and adaptability to change.Certifications: PMP, CSM, or equivalent preferred.
- Key Responsibilities
1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met
2. To support business development activities to source further business from the existing client
3. To ensure customer engagement / satisfaction and referenceability
4. To guide, manage, develop and engage the team
5. To anchor process improvement/compliance and other organizational initiatives
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.