Job description:

"Position Description:
Manage financials for a large global Marketing & Sales IT portfolio supporting ford.com and eCommerce. Responsibilities include: - Work with Product Teams to underspend current and future spend - Work with suppliers, business office, and purchasing teams to create Statements of Work, Purchase Orders, and manage invoices - Manage financial forecasts - Ensure financial data and headcount information is accurately maintained in multiple systems (Apptio, Ariba, Rally, various Excel spreadsheets) - Provide financial reports on spend and forecast - Respond to ad-hoc requests for financial information and other financial assignments

Skills Required:
- Excel (comfortable with advanced formulas, pivot tables) - Excellent communication skills to communicate with diverse audiences - Attention to details and accurate numbers

Skills Preferred:
- Excel macro programming - Apptio (or similar) - Ariba (or similar) - Rally (or similar)

Experience Required:
- 3+ years managing financials for a large portfolio

Experience Preferred:
- Experience working across multiple teams - Experience working with global teams

Additional Information :
Prefer candidate local to SE Michigan (Dearborn area) but will consider remote candidates"

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.