Job description:

Responsible for network operations support for LAN and WAN.Responsible for LLD and HLD creation as per customer requirements for new network changes.Produce periodic reports about the network activities, network performance and capacity.Design and Troubleshooting of LAN/WAN(SDWAN) networks worldwide(Datacenter and Remote Site s environment).Responsible for RCA.Responsible for Life Cycle management.Lead the different projects to maximize utilization and customer satisfaction.Handling Escalation of LAN and Cisco SDWAN infrastructure.Responsible for Wireless Infrastructure.Responsible to provide support in case of P2/P3 situation with respect to LAN/WAN/Wireless and SDWAN.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.