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Consultant
Job Description
Consultant
Job Summary
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Location: Noida
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Expertise on Network Security (PaloAlto,Cisco,CP) Hands on experience in Implementation and Managing Network Security (on-prem and cloud). Hands on experience in deployment and maintenance in Network Security products. Strong Knowledge & Understanding on Network Security tools management. Handling Incident and change Management, service request in network security related issues. Fine tuning the policies to secure the networks from real time attacks.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.