Job description:

Administration - Cloudability/Turbonomics/PowerBi User Administration for all Cloud maintenance systems (Turbonomics & Cloudability) - Move/Add/Deleteo Within 3 business days of request Update Account Groups/Hierarchy - Move/Add/Deleteo Within 3 business days of request or part of monthly/quarterly reporting cycle Subscription Updates - Add static tags to new subscriptions and maintain existing with correct information - inputting tickets into ServiceNow for tagging updates to Azureo Within 3 business days of request or part of monthly/quarterly reporting cycle Automation - automate system processes as available - including creating and maintaining APIs or other connectionso Ad hoc timeline determined on a case-by-case basis Process Documentation - Create and maintain documentation for all processeso Quarterly reviews and ad hoc as changes occur Anomaly Maintenance - Add/Change/Delete anomaly detectiono Ad hoc timeline determined on a case-by-case basis Set up future features and capabilitieso Ad hoc timeline determined on a case-by-case basis Maintain Vendor Credentials for subscriptions including Advanced Featureso Within 3 business days of request or part of monthly/quarterly reporting cycle General system maintenanceo Ad hoc timeline determined on a case-by-case basis Create/maintain business ruleso Ad hoc timeline determined on a case-by-case basisReporting - Cloudability/Turbonomics/PowerBi Report/Dashboard creation and maintenance - Add/Change/Delete updates to other systems using Cloudability data includes but not limited to Power Bi, Cost Transparency & Turbonomicso Prior to monthly/quarterly reporting cyclePlanning and Forecasting - Cloudability/Cost Transparency Create/Maintain plans according to our forecasting/budgeting cycles - includes validating Cloud transforms in Cost Transparency

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA