Job description:

We are looking for an experienced SharePoint SSE Portal Developer to design, develop, and maintain enterprise-grade self-service portals using SharePoint Online and Microsoft 365 technologies. The ideal candidate will have a strong background in SharePoint Framework (SPFx), Power Platform, and front-end development, with a focus on user experience and automation.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.