Job description:

Snow Admin and Automation specialist L3 JD

Minimum 8 to 12 yrs experience in Snow admin platform
3-6 yrs experience in snow development activity.
Should have managed large customer instances
Must handle day today L3 activities and monitoring tasks.
Should develop workflows, implement integration.
Should manage version upgrades along with integration management.
Should have exposure in to service now scripting and automation, hands on scripting experience is must.
Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created
Must have basic scripting knowledge to update custom UI, business rules etc.
Proficient to handle all system configurations, catalog item creation , troubleshooting flows etc.
Must have experience in Flow designers and midservers , Ldap servers

Must have created work flows and fix work broken work flows.
Should have knowledge in ITIL process to mange the system effectively.
Should manage ITIL licenses on SNOW for cost effective utilization.
Should handle platform migration activities as an individual or to lead the effort with a team.
Team management experience is added advantage.

Graduate
Fluent in English
Manage customer directly without any escalation
Support customer during US work hours.

• Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge.
• Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off
• Understands, articulates and implements best practices related to his area of expertise.
• Provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the solution life cycle. Design Solutions and best practices to meet clients objective.
• Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data