Job description:

Roles & Responsibilities Understand customer's IT estate, LOB applications, IT and business priorities and success measures to design implementation architectures and cloud native solutions Collaborate with network, security, AD, backup, tools and application architects and SME's to develop enterprise grade solutions. Develop deep relationships with key customer IT decision makers. Define long term cloud strategy and mentor operations teams to implement the solutions Keeping up to date with market trends and competitive insights and maintain technical skills and knowledge Advocate new features and solutions to bring operational efficiency and cost reduction. Act as a subject-matter expert on Microsoft Azure and assist Sales/Pre-Sales in RFP activities.Requirements Have knowledge of Storage, Networking and Security in Azure Cloud 2-4 years hands on experience in Azure Administration in managing Oracle Databases. 2-4 years experience in migrating Oracle Database from on-premises to Azure cloud. Ability to understand customer requirements and define the migration strategy Ability define HA and DR strategy for Azure Cloud and Other Oracle tools in Azure Hands-on experience in Azure PowerShell and Azure CLI to automation migration. Hands-on experience in configuring, managing and troubleshooting Oracle databases/Production Migration planning/Performance metrics monitoring. Hands-on experience in configuring and managing database activities such as backup/restore databases, Performance tuning, RAC Oracle database to Azure Cloud Migration, Configuration of HA and DR, Expertise in preparing POC/Migration planning. Excellent interpersonal and communication skills

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.