Job description:

To create new customer accounts/ records in the CRM database and update the requirements to be delievered

• Participate in planning and forecasting exercise with onshore and business associates
• Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups
• Identify and implement improvements in formats and templates used for reporting and analysis
• Ensure that all SLAs are met, measured and reported to the clients on agreed frequency
• Run the governance with clients and maintain action logs to record, track and close the issues
• Act as first escalation point of contact for all service delivery related matters
• Conduct team meetings, collect information on people issues and implement actions to address them.
• Review of deliverables on defined parameters.
• Continuous process improvements to create capacities.
• Build, own and improve internal controls in the processes