Job description:

To improve the efficiency of the business through identification of the existing issues, optimizing activities, creation and implementation of solutions/improvements/enhancements and generating detailed reports/analyses to improve processes and functionalities within the assigned project

• To effectively identify root causes of ongoing issues, existing processes and procedures; and, determine quick resolutions, improvements and enhancements for the same in assigned tasks/projects
• To efficiently implement the best resolutions and enhancements to improve existing processes and procedures within projects/organization
• To create precise and detailed analyses & reports for monitoring the health of the business
• To create business requirements for enhancing functionality of process workflows to improve customer experience and satisfaction
• To manage client and internal business relationships within various assigned projects to ensure smooth progress and improvements and enhanced functionality.