Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Location: Seattle Washington (Must be onsite 3days a week) need local candidates or open to relocate to area
Seeking a highly experienced Project Manager with deep expertise in Verint Workforce Management (WFM) to lead strategic workforce optimization initiatives. This role will be responsible for managing the full lifecycle of Verint WFM projects, ensuring seamless implementation, integration, and adoption across retail and contact center operations.

Must Have Experience:

1. Project Manager Technical / Functional 50/50 split between Technical & Functional.
2. Must have experience with Verint Workforce Management
3. Must have experience Leading end to end Verint Workforce Management project delivery including planning, execution, making suggestions, provide solutions, testing, deployment, and post-go-live support.
4. Must have Managed at least 2 projects in integrating WFM
5. Must have good understanding of how the WFM works be able to provide guidance & expertise knowledge as SME (Subject Matter Expert) on WFM
6. Must have experience managing Stakeholders/ Technical teams.

• Lead end-to-end Verint WFM project delivery including planning, execution, testing, deployment, and post-go-live support.
• Act as the Verint WFM subject matter expert, guiding solution design, configuration, and optimization.
• Collaborate with internal business units, IT teams, Verint consultants, and third-party vendors.
• Define and manage project scope, timelines, milestones, budgets, and resource allocation.
• Ensure successful integration of Verint WFM with enterprise platforms such as Workday, Salesforce, Oracle, and telephony systems.
• Drive stakeholder engagement, change management, and training initiatives to ensure adoption and operational readiness.
• Monitor KPIs and workforce metrics to validate solution effectiveness and identify areas for continuous improvement.
• Manage project documentation, risk logs, and governance reporting.
• Facilitate UAT, cutover planning, and hypercare support.

• 11+ years of project management experience, with strong hands-on experience implementing and managing Verint WFM solutions.
• Proven success in delivering WFM projects in retail, contact center, or enterprise environments.
• Deep understanding of Verint WFM modules including:
• Forecasting & scheduling
• Shift bidding & intraday management
• Real-time adherence
• Time-off management
• Performance analytics