Job Description
Senior analyst
Job Summary
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Location: Hyderabad
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Project role: Senior analyst
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Qualification: BCom
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Experience: 3-5 Years
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Skills: Receivables
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No. of positions: 1
Job description:
To ensure performance optimization through business process improvement aligned with the changing client requirements and process changes pertaining to logistics domain
- Provide real time support to advisors, handle escalations and coach advisors on daily basis. Improve performance.
- Case scrubbing and quality audits
- Ensuring that team is meeting client defined process SLA
- Ability to do RCA on any controllable management escalations
- Take Team Briefings and cascade process updates and track updates on daily basis.