Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Sr Admin-ORACLE IDENTITY MANAGER,VAPT

Job Summary
The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and security posture.

• Key Responsibilities
  1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Delivering Support Services For Oracle Identity Manager And Vapt.
  
  2. Provide Technical Guidance For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Related To Oracle Identity Manager.
  
  3. Engage In Knowledge Base Updates And Management, Delivering Training And Coaching To New Analysts To Foster A Knowledgeable Support Environment.
  
  4. Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
  
  5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.
  
  Skill Requirements
  1. Advanced Proficiency In Oracle Identity Manager And Vulnerability Assessment And Penetration Testing (Vapt).
  
  2. Strong Analytical And Problem-Solving Skills To Address Complex Technical Issues.
  
  3. Excellent Communication Skills To Effectively Interact With Customers And Support Teams.
  
  Certification
  1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp) In Oracle Identity Manager, Certified Ethical Hacker (Ceh) For Vapt.