Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-SHAREPOINT-Admin

Job Summary
As a SharePoint Administration Subject Matter Expert, you will play a critical role in ensuring the timely resolution of escalated incidents and adherence to quality compliance standards. Your expertise will significantly impact customer satisfaction and operational efficiency within the Support & Operations team. You will be responsible for mentoring team members, facilitating communication with business stakeholders, and driving continuous improvement initiatives.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Sharepoint Tickets And Incidents According To Service Level Agreements, Maintaining High Standards Of Customer Satisfaction.
  2. Mentor Sharepoint Administrators And Team Members, Preparing Standard Operating Procedures And Maintaining Effective Documentation To Promote Knowledge Sharing Within The Team.
  3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Readiness.
  4. Actively Engage In Customer Meetings To Understand Issues Faced By Users, Ensuring Positive Feedback And Satisfaction Through Effective Problem Resolution.
  5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, And Prepare Reports To Present Performance Insights To Key Business Stakeholders, Facilitating Informed Decision-Making.
  
  Skill Requirements
  1. In-Depth Knowledge Of Sharepoint Administration
  2. Strong Analytical Skills For Incident Resolution And Trend Analysis
  3. Excellent Communication And Presentation Skills
  4. Proficiency In Documentation And Process Improvement Methodologies
  5. Ability To Mentor And Guide Team Members Effectively
  
  Certification
  1. Optional But Valuable: Microsoft Certified: Sharepoint Administrator Associate
  2. Optional But Valuable: Itil Foundation Certification